Customer Care Specialist - US (PPS)

HelloFresh
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Accuracy","Professionalism","Collaboration"]

Serve as the primary point of contact for customers, delivering professional, enthusiastic service while educating them on products, features, and subscription services. Investigate customer feedback and complaints across the full customer journey to resolve issues effectively. Handle customer communications through channels such as Gmail and Slack, maintaining high accuracy by tracking, reporting, and documenting problems. Work toward individual KPIs and proactively suggest improvements to internal procedures and projects.

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HelloFresh
HelloFresh
10 hours ago

Customer Care Specialist - US (PPS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Serve as the primary point of contact for customers, delivering professional, enthusiastic service while educating them on products, features, and subscription services. Investigate customer feedback and complaints across the full customer journey to resolve issues effectively. Handle customer communications through channels such as Gmail and Slack, maintaining high accuracy by tracking, reporting, and documenting problems. Work toward individual KPIs and proactively suggest improvements to internal procedures and projects.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers, delivering exceptional customer experiences.
  • •Act as a brand ambassador and provide product knowledge and education on subscription features and new app updates.
  • •Investigate customer complaints and feedback with awareness of the whole customer journey.
  • •Handle customer inquiries across contact channels and demonstrate confidence in communications.
  • •Track, report, and document issues; suggest improvements to internal procedures and processes while working toward KPIs and targets.

Pay and Benefits

Perks:Annual BonusHealth InsuranceLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •At least 1 year of customer service experience in a BPO setup.
  • •High school graduate (old curriculum).
  • •Amenable to work in Puerto Princesa City, Palawan.
  • •Demonstrate confidence while using different contact channels.
  • •Maintain high accuracy by tracking, reporting, and documenting issues.
Experience:1+ yearsBPOCustomer service
Education:High School
Skills:CommunicationProblem-solvingAccuracyProfessionalismCollaboration
Tech Stack:GmailSlack

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn