Merchants Customer Service Representative - French & English Speaker

American Express
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Problem-solving","Attention to detail","Negotiation"]

Provide world-class customer service to merchants by responding to inquiries and concerns, resolving issues on first contact, and negotiating positive outcomes. You’ll build consultative relationships, meet quality, compliance, and productivity targets, and navigate computer systems and digital tools. The role includes documenting key merchant and travel-related details and adapting to a fast-paced environment while staying positive in difficult situations.

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American Express
American Express
1 day ago

Merchants Customer Service Representative - French & English Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide world-class customer service to merchants by responding to inquiries and concerns, resolving issues on first contact, and negotiating positive outcomes. You’ll build consultative relationships, meet quality, compliance, and productivity targets, and navigate computer systems and digital tools. The role includes documenting key merchant and travel-related details and adapting to a fast-paced environment while staying positive in difficult situations.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver world-class customer service by responding to merchants’ inquiries and concerns.
  • •Build meaningful merchant relationships through a consultative approach to achieve first-contact resolution and negotiate positive outcomes.
  • •Meet and exceed quality goals, compliance regulations, and productivity targets.
  • •Navigate computer systems and applications to service merchants and support their use of online and mobile platforms.
  • •Document necessary information, including payment details, merchant changes, change of address, and travel notifications; re-prioritize in a changing environment.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveRetirement

Key Requirements

  • •Highly proficient in French and English with strong business verbal and written communication skills.
  • •Stay positive and deliver personal excellence in difficult situations.
  • •Deliver outstanding service in every merchant interaction with strong interpersonal skills.
  • •Resilient ability to work in a fast-paced, dynamic environment while multitasking across systems and digital tools.
  • •Handle difficult conversations with assertiveness and demonstrate negotiation, influencing, and problem-solving skills with attention to detail.
Experience:Customer service
Skills:CommunicationMultitaskingProblem-solvingAttention to detailNegotiation
Languages:FrenchEnglish
Tech Stack:Online platformsMobile platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn