Client Service (Cash Management) (Bangkok, Bangkok, TH, 10500)

HSBC
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Planning","Prioritisation","Analytical mindset"]

Own the day-to-day service experience for a portfolio of Global Payments Solutions clients, acting as the primary coordinator for accounts payable, accounts receivable, and liquidity-related queries. Drive end-to-end query and issue management, monitor service performance, and lead client service reviews to optimize cash management usage. Partner with product, operations, technology, and relationship teams to deliver client initiatives, improve outcomes, and support revenue growth.

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FursaFursa
HSBC
HSBC
1 day ago

Client Service (Cash Management) (Bangkok, Bangkok, TH, 10500)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the day-to-day service experience for a portfolio of Global Payments Solutions clients, acting as the primary coordinator for accounts payable, accounts receivable, and liquidity-related queries. Drive end-to-end query and issue management, monitor service performance, and lead client service reviews to optimize cash management usage. Partner with product, operations, technology, and relationship teams to deliver client initiatives, improve outcomes, and support revenue growth.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own client satisfaction for a portfolio of Financial Institutions, Multinational Corporates and Local Corporates.
  • •Drive end-to-end query and issue management, ensuring timely resolution, clear communication, and escalation when needed.
  • •Monitor transactional activity and service performance to identify trends, risks, and opportunities to improve client experience.
  • •Lead regular client service reviews and recommend ways to optimise cash management usage (channels, reporting, payment flows, liquidity solutions).
  • •Coordinate delivery of client initiatives and projects by partnering with implementation, product, and technology teams.

Key Requirements

  • •Strong knowledge of cash management and transaction banking products and services (local and/or global).
  • •Ability to understand client needs and translate them into practical solutions and service actions.
  • •Commercial awareness and judgement around operational, regulatory, and relationship risk.
  • •Excellent written and verbal communication skills, including simplifying complex product/technical topics for different audiences.
  • •Strong planning and prioritisation skills to manage multiple time-sensitive items in a fast-paced environment.
Experience:Cash managementTransaction bankingPaymentsTreasuryFinancial services
Skills:CommunicationStakeholder managementPlanningPrioritisationAnalytical mindset
Languages:ThaiEnglishChinese
Tech Stack:ISO 20022Pain.001XMLPythonHTMLJava

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn