IT Support Specialist

Abacum
Buenos Aires, United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Documentation","Problem-solving"]

Be the first dedicated IT support hire for Abacum in the Americas time zones, serving as the first point of contact for employee hardware, software, account access, and connectivity issues. Own onboarding/offboarding by provisioning devices and accounts, manage device enrollment, patching, and compliance, and administer identity and access across JumpCloud, Google Workspace, Slack, Atlassian, and Bitwarden. Document issues into SOPs and help maintain an accurate asset inventory.

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FursaFursa
Abacum
Abacum
20 hours ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Be the first dedicated IT support hire for Abacum in the Americas time zones, serving as the first point of contact for employee hardware, software, account access, and connectivity issues. Own onboarding/offboarding by provisioning devices and accounts, manage device enrollment, patching, and compliance, and administer identity and access across JumpCloud, Google Workspace, Slack, Atlassian, and Bitwarden. Document issues into SOPs and help maintain an accurate asset inventory.
Location: Buenos Aires, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for employee IT issues across the Americas time zones, covering hardware, software, account access, and connectivity.
  • •Provision and deprovision accounts and devices for onboarding and offboarding to ensure timely access changes.
  • •Manage device enrollment, patching, and compliance across the fleet, and follow up on machines drifting out of policy.
  • •Administer user access and permissions in JumpCloud, Google Workspace, Slack, Atlassian, and Bitwarden using least-privilege defaults.
  • •Maintain the internal knowledge base and SOPs, keep an IT asset inventory (laptops, peripherals, licenses), and support basic security hygiene (password resets, MFA enrollment).

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceLearning Budget

Key Requirements

  • •1 to 3 years of experience in IT support, help desk, or technical support.
  • •Strong communication skills to explain technical issues to non-technical colleagues.
  • •Comfort working in a fast-paced startup where processes may not exist yet.
  • •Hands-on fluency with JumpCloud, Atlassian Jira, Slack, and Google Workspace.
  • •Ability to troubleshoot across macOS and Windows; fluent English for day-to-day support.
Experience:1-3 years
Skills:CommunicationDocumentationProblem-solving
Languages:EnglishSpanish
Tech Stack:JumpCloudGoogle WorkspaceSlackAtlassianBitwardenAtlassian JiraJira Service ManagementMacOSWindowsIntuneJamf

Eligibility

Nationality:US National

Company Brief

Abacum
Provides an AI-driven FP&A platform that automates financial planning, forecasting, and reporting to help finance teams streamline budgeting, scenario planning, and collaboration across organizations.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Barcelona, Spain
Founded: 2019
Website