Strategic Account Manager

Trend Micro
Sydney, Brisbane, Perth, Melbourne
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship-building","Communication","Negotiation","Presentation","Business acumen"]

Own and grow a named portfolio of high-value enterprise accounts, driving retention, expansion, and multi-year renewals. Build tailored account plans aligned to customers’ cybersecurity strategy and business objectives, and lead executive engagements with CISOs, CIOs, and C-suite stakeholders. Partner cross-functionally with Sales Engineering, Product, Customer Success, and Professional Services to deliver exceptional customer outcomes while identifying upsell and cross-sell opportunities and meeting revenue targets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trend Micro
Trend Micro
3 days ago

Strategic Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own and grow a named portfolio of high-value enterprise accounts, driving retention, expansion, and multi-year renewals. Build tailored account plans aligned to customers’ cybersecurity strategy and business objectives, and lead executive engagements with CISOs, CIOs, and C-suite stakeholders. Partner cross-functionally with Sales Engineering, Product, Customer Success, and Professional Services to deliver exceptional customer outcomes while identifying upsell and cross-sell opportunities and meeting revenue targets.
Location: Sydney, Brisbane, Perth, Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full commercial relationship for a named portfolio of enterprise and global accounts, driving retention, expansion, and multi-year contract renewals.
  • •Develop and execute tailored account plans aligned to customers’ cybersecurity strategy, risk posture, and business objectives.
  • •Lead executive-level engagements and build trusted relationships with CISOs, CIOs, and other C-suite and board-level stakeholders.
  • •Collaborate cross-functionally with Sales Engineering, Product, Customer Success, and Professional Services to deliver exceptional customer experiences.
  • •Identify and qualify upsell and cross-sell opportunities across the product portfolio, meeting or exceeding revenue targets.

Pay and Benefits

Perks:Health InsuranceGym MembershipPaid Parental

Key Requirements

  • •5+ years of enterprise B2B sales or account management experience, ideally in cybersecurity, SaaS, or enterprise software.
  • •Proven track record of meeting or exceeding revenue quotas in complex, solution-based selling.
  • •Ability to engage and influence senior executives and technical decision-makers with strong relationship-building skills.
  • •Strong business acumen to translate technical cybersecurity concepts into outcome-driven business value narratives.
  • •Proficiency with CRM platforms and familiarity with sales methodologies such as MEDDIC, Challenger, or SPIN.
Experience:5+ yearsEnterprise B2BCybersecuritySaaSEnterprise software
Skills:Relationship-buildingCommunicationNegotiationPresentationBusiness acumen
Tech Stack:CRMMEDDICChallengerSPINSIEMXDRThreat intelligenceIdentity securityISO 27001NIST CSFGDPRSOC 2

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn