Program Manager, Technical Enablement

Scale AI
San Francisco, New York
Full timeUSD 128,000 - 150,000 annuallyFunction: Program & Project Management (PMO)Skills: ["Written communication","Knowledge management","Stakeholder management","Content creation","Collaboration"]

Build the technical enablement function from scratch for Scale AI’s customer-facing engineering organization. Own the end-to-end enablement lifecycle—from structured onboarding for new hires to an authoritative, maintained knowledge base. Define ramp success criteria, run ongoing technical development with cadenced learning, and close readiness gaps through feedback loops. Serve as the embedded enablement partner to FAE leadership, managing concurrent programs and reporting outcomes to stakeholders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Scale AI
Scale AI
1 day ago

Program Manager, Technical Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Build the technical enablement function from scratch for Scale AI’s customer-facing engineering organization. Own the end-to-end enablement lifecycle—from structured onboarding for new hires to an authoritative, maintained knowledge base. Define ramp success criteria, run ongoing technical development with cadenced learning, and close readiness gaps through feedback loops. Serve as the embedded enablement partner to FAE leadership, managing concurrent programs and reporting outcomes to stakeholders.
Location: San Francisco, New York
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Design and launch a structured, role-based onboarding program for new FAE hires, including environment setup and ramp within the first 30 days.
  • •Define and communicate fully ramped success criteria by role for new hires and their managers.
  • •Audit, consolidate, and maintain the authoritative engineering knowledge base with review cadences, owners, and doc expiration.
  • •Develop and run ongoing enablement cadence (live sessions, async updates, release summaries) to keep tenured engineers current.
  • •Manage stakeholder collaboration and multiple concurrent programs, reporting program health and outcomes to leadership.

Pay and Benefits

Salary: USD 128,000 - 150,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsLearning Budget

Key Requirements

  • •4+ years of professional experience in enablement, program management, technical training, or a closely related role.
  • •2+ years of program management experience, taking programs from zero to launched in a fast-moving environment.
  • •Experience supporting technical teams (engineers, solutions engineers, or similar) at a B2B technology company.
  • •Strong knowledge management skills, including building or significantly improving documentation systems.
  • •Comfort navigating technical content and strong written communication skills for content engineers actually use.
Experience:B2B technologyDeveloper tools
Skills:Written communicationKnowledge managementStakeholder managementContent creationCollaboration
Languages:English
Tech Stack:LMS

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn