Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 32.4 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Multitasking"]

Support customers through the full vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing applications. Help assess vehicle condition, manage inventory check-in processes, and complete administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accuracy, while maintaining a clean workspace and following CarMax EH&S requirements.

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CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers through the full vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing applications. Help assess vehicle condition, manage inventory check-in processes, and complete administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accuracy, while maintaining a clean workspace and following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional customer-first experience.
  • •Conduct vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments, review repair order invoices for billing accuracy, and complete related administrative paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks with attention to detail and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn