Process Support Engineer

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Problem-solving","Interpersonal skills"]

Provide high-visibility customer support for semiconductor process equipment by leading on-site installations, diagnosing system issues, and performing service and repairs. Partner with customers and R&D teams to develop advanced process solutions, including hypothesis experiments and design of experiments (DOEs). Apply statistical analysis, compile technical reports, troubleshoot complex problems, and conduct root-cause analyses across technologies such as CVD, ALD, etch, PVD, anneal, and implant.

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Applied Materials
Applied Materials
1 week ago

Process Support Engineer

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Last checked: 3 minutes agoStatus: Live

Job Summary

Provide high-visibility customer support for semiconductor process equipment by leading on-site installations, diagnosing system issues, and performing service and repairs. Partner with customers and R&D teams to develop advanced process solutions, including hypothesis experiments and design of experiments (DOEs). Apply statistical analysis, compile technical reports, troubleshoot complex problems, and conduct root-cause analyses across technologies such as CVD, ALD, etch, PVD, anneal, and implant.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide highly visible customer support through on-site installation and oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • •Work closely with customers to optimize tool performance to meet process and integration requirements.
  • •Check and approve operational quality of system equipment and instruct customers in operation and maintenance.
  • •Develop leading-edge process solutions by partnering with customers and R&D teams.
  • •Troubleshoot complex problems, perform root-cause analyses, and resolve difficult process engineering and customer product issues.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceLearning Budget

Key Requirements

  • •Provide highly visible customer support, including on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
  • •Optimize tool performance with customers to meet process and integration requirements.
  • •Check and approve operational quality of system equipment and instruct customers on operation and maintenance.
  • •Demonstrate knowledge of 2 or more processes across one or more process technologies.
  • •Analyze data using statistics and perform root-cause analyses for technically challenging process engineering experiments and customer product issues.
Skills:LeadershipProblem-solvingInterpersonal skills
Tech Stack:Chemical Vapor DepositionAtomic Layer DepositionPlasma Reactive Ion EtchPhysical Vapor DepositionAnnealImplantDesign of Experiments (DOEs)Root Cause AnalysisStatisticsStatistical Analysis

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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