Abnormal AI

1 week ago

Customer Success Manager, Mid-Market Texas & Ohio Valley

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships as the primary liaison, driving onboarding, adoption, and ongoing value delivery. Build strategic partnerships, run QBRs/EBRs to communicate ROI and align on success metrics, and tailor recommendations based on customer goals. Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues and inform product improvements.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning.
•Deliver regular business reviews (QBRs/EBRs), communicating ROI and aligning on retention and expansion success metrics.
•Provide tailored recommendations by understanding customer industries, goals, and challenges; align internal/external stakeholders on success objectives.
•Promote adoption of key platform features with ongoing education, and identify opportunities for expanded usage.
•Monitor customer health, manage escalations, collaborate cross-functionally (Product, Engineering, Support, Sales), and share actionable insights while staying current on the product roadmap.

Pay and Benefits

Salary: USD 119,040 - 140,000

Equity and Bonus:Equity

Key Requirements

•5+ years enterprise SaaS experience, including 3+ years in customer success, TAM, or support roles.
•Manage large customer portfolios and build long-term relationships, including at the executive level.
•Excellent verbal/written communication and the ability to handle strategic and technical conversations.
•Resolve escalations effectively while maintaining a positive customer experience.
•Proficiency with CRM and case management tools such as Salesforce and Jira, plus technical understanding of internet technologies, networking, and email security products.

Experience:5+ yearsEnterprise SaaS

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:CommunicationPresentationOrganizational skillsProblem-solvingAnalyticalCollaborationRelationship building

Languages:English

Tech Stack:SalesforceJiraSaaSInternet technologiesNetworkingEmail security

Company Brief

Abnormal AI

Website

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Abnormal AI

1 week ago

Customer Success Manager, Mid-Market Texas & Ohio Valley

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning.
•Deliver regular business reviews (QBRs/EBRs), communicating ROI and aligning on retention and expansion success metrics.
•Provide tailored recommendations by understanding customer industries, goals, and challenges; align internal/external stakeholders on success objectives.
•Promote adoption of key platform features with ongoing education, and identify opportunities for expanded usage.
•Monitor customer health, manage escalations, collaborate cross-functionally (Product, Engineering, Support, Sales), and share actionable insights while staying current on the product roadmap.

Pay and Benefits

Salary: USD 119,040 - 140,000

Equity and Bonus:Equity

Key Requirements

•5+ years enterprise SaaS experience, including 3+ years in customer success, TAM, or support roles.
•Manage large customer portfolios and build long-term relationships, including at the executive level.
•Excellent verbal/written communication and the ability to handle strategic and technical conversations.
•Resolve escalations effectively while maintaining a positive customer experience.
•Proficiency with CRM and case management tools such as Salesforce and Jira, plus technical understanding of internet technologies, networking, and email security products.

Experience:5+ yearsEnterprise SaaS

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:CommunicationPresentationOrganizational skillsProblem-solvingAnalyticalCollaborationRelationship building

Languages:English

Tech Stack:SalesforceJiraSaaSInternet technologiesNetworkingEmail security

Company Brief

Abnormal AI

Website