Manager - Processing - Global Custody UK Asset Services

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: mastersSkills: ["Leadership","People development","Analytical thinking","Capacity planning","Process improvement"]

Manage corporate action processing operations for assigned markets, ensuring quality control, escalation handling, and resolution of complex cases. Oversee operational risk identification, assessment, mitigation, loss identification, and reporting in line with the Operational Risk Management Framework. Lead daily capacity planning and resource allocation, drive customer service quality and SLA performance, and implement process improvements and change initiatives while ensuring audit compliance and strong team development.

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FursaFursa
HSBC
HSBC
6 days ago

Manager - Processing - Global Custody UK Asset Services

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Job Summary

Manage corporate action processing operations for assigned markets, ensuring quality control, escalation handling, and resolution of complex cases. Oversee operational risk identification, assessment, mitigation, loss identification, and reporting in line with the Operational Risk Management Framework. Lead daily capacity planning and resource allocation, drive customer service quality and SLA performance, and implement process improvements and change initiatives while ensuring audit compliance and strong team development.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Acquire broad understanding of corporate action processes and market specifications, allocating work daily to Processing Executives.
  • •Manage operational risk activities including identification, assessment, mitigation and controls, and loss identification/reporting per the framework.
  • •Perform quality control tasks, handle complex cases, manage escalations, and resolve process-related queries.
  • •Plan and manage daily/intra-day capacity based on projections and volume analysis; allocate/reallocate resources within the team.
  • •Provide leadership to the assigned team, drive service quality and customer-centric initiatives, and ensure audit compliance and SLA achievement.

Key Requirements

  • •A post-graduate diploma or degree in any discipline (higher qualification not a bar if experience is commensurate).
  • •Strong experience in a management position, including appraisals, counseling, team building, and staff development.
  • •Strong analytical, statistical, and data-mining skills to interpret numeric data, study trends, and make projections.
  • •Production/operational decision-making skills, process management, and ability to initiate process improvements.
  • •Ability to learn quickly, transfer knowledge, and build relationships with business units while following up on service level agreements.
Education:Master's
Skills:LeadershipPeople developmentAnalytical thinkingCapacity planningProcess improvement

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn