Knowledge Management Specialist – PAS

InterSystems
Boston
Workplace: OnsiteFull timeUSD 84,000 - 108,000 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Instructional skills","Problem-solving","Attention to detail","Organizational skills"]

Create and maintain high-quality EHR product collateral that helps regional teams and customers adopt product capabilities. Translate complex PAS and clinical workflows into clear documentation, videos, diagrams, and other instructional materials, while ensuring accuracy through ongoing review of product updates. Collaborate with agile teams on usability and workflow mapping, deliver multimedia for new releases, and partner with regional stakeholders to integrate best practices into training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
InterSystems
InterSystems
3 months ago

Knowledge Management Specialist – PAS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Create and maintain high-quality EHR product collateral that helps regional teams and customers adopt product capabilities. Translate complex PAS and clinical workflows into clear documentation, videos, diagrams, and other instructional materials, while ensuring accuracy through ongoing review of product updates. Collaborate with agile teams on usability and workflow mapping, deliver multimedia for new releases, and partner with regional stakeholders to integrate best practices into training.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain high-quality EHR product collateral for sales, implementation, support, training, and customers.
  • •Simplify complex product features into clear documentation, videos, diagrams, and other materials.
  • •Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
  • •Provide guidance on system capabilities, configuration options, and best practices.
  • •Create and deliver multimedia content for new releases and feature enhancements, ensuring collateral accuracy and consistency.

Pay and Benefits

Salary: USD 84,000 - 108,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Practical operational experience in healthcare organizations (e.g., quality, safety, care management, care coordination, PAS, analytics).
  • •Background in EMR implementation, training, or product support.
  • •Strong understanding of healthcare workflows.
  • •Excellent communication skills with the ability to simplify complex concepts.
  • •Proficiency using documentation and multimedia tools (e.g., Confluence, Camtasia) and experience working in agile environments.
Experience:3+ yearsHealthcareEHREMRAgile
Education:Bachelor's in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field
Skills:CommunicationInstructional skillsProblem-solvingAttention to detailOrganizational skills
Languages:English
Tech Stack:ConfluenceCamtasiaAI-assisted toolsCopilotsSummarization toolsChatbots

Company Brief

InterSystems
Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Cambridge, United States
Founded: 1978
WebsiteLinkedIn