Quality & Training Specialist - Video Safety Operations - Dublin - Ukrainian Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Cross-functional communication","Training delivery"]

Ensure TikTok safety policies are enforced accurately at scale for the Ukrainian market. Conduct analytical quality audits of human moderation, perform root-cause analysis on recurring issues, and provide expert policy judgments for complex/high-risk cases. Lead calibration sessions, coordinate with cross-functional teams, and drive policy updates through internal and external partners. Use AI and QA dashboards to report weekly/monthly accuracy and error trends, and support training rollouts for new guidelines.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Ukrainian Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure TikTok safety policies are enforced accurately at scale for the Ukrainian market. Conduct analytical quality audits of human moderation, perform root-cause analysis on recurring issues, and provide expert policy judgments for complex/high-risk cases. Lead calibration sessions, coordinate with cross-functional teams, and drive policy updates through internal and external partners. Use AI and QA dashboards to report weekly/monthly accuracy and error trends, and support training rollouts for new guidelines.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Conduct regular analytical audits of human moderation, ensuring compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational teams.
  • •Provide expert judgment on complex, ambiguous, or high-risk cases under defined quality methodologies, including interpreting safety guidelines and validating benchmark data.
  • •Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders to simplify policy explanations.
  • •Use AI and QA tools to produce weekly and monthly reports on market accuracy, error trends, and policy gaps, and support training rollouts for new policy changes (estimated ~20% of monthly output).

Key Requirements

  • •Proven expertise in conducting analytical audits and tracking accuracy/performance targets in a trust & safety, compliance, or high-volume operational environment.
  • •Strong root cause analysis (RCA) skills to identify recurring error patterns and recommend process optimizations that reduce error rates.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent stakeholder management to lead calibration sessions and align BPO and internal teams on global quality goals.
  • •Fluency in Ukrainian and English; ability to use QA dashboards/tools and leverage AI to streamline workflows and deliver actionable reporting.
Experience:Trust & SafetyComplianceHigh-volume operationsVideo safety operations
Skills:Problem-solvingOwnershipSelf-motivationCross-functional communicationTraining delivery
Languages:UkrainianEnglish
Tech Stack:AIQA dashboardsRCA toolsCalibration platformsData visualizationWeekly reportingMonthly reporting

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn