HSBC

4 weeks ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide high quality customer service in HSBC's contact centre, handling medium complexity inquiries across multiple products, resolving issues at first contact where possible, and maintaining strong compliance while supporting multiple segments such as Premier and Jade.

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handles medium complexity customer contacts in a contact centre environment typically on multiple products and or propositions and has the required certifications to engage with customers across multiple segments (i.e. Premier, Jade & etc.).
•Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Understands the customer and establishes needs to offer relevant products, services and solutions.
•Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
•Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities.

Key Requirements

•Excellent English capability in both verbal and written with more practicing opportunities.
•Quick learner with strong willingness to provide high quality services to customers.
•Patient and detailed-oriented, with ability to adapt in a dynamic and fast-paced environment.
•Elementary level, knowledge in computer applications, i.e. Microsoft Office, with proven capability in typing.
•Strong sense of responsibility and loyalty.

Skills:CommunicationCustomer serviceTime managementAttention to detailMultitasking

Languages:EnglishMandarin

Tech Stack:Microsoft Office

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 weeks ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handles medium complexity customer contacts in a contact centre environment typically on multiple products and or propositions and has the required certifications to engage with customers across multiple segments (i.e. Premier, Jade & etc.).
•Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Understands the customer and establishes needs to offer relevant products, services and solutions.
•Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
•Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities.

Key Requirements

•Excellent English capability in both verbal and written with more practicing opportunities.
•Quick learner with strong willingness to provide high quality services to customers.
•Patient and detailed-oriented, with ability to adapt in a dynamic and fast-paced environment.
•Elementary level, knowledge in computer applications, i.e. Microsoft Office, with proven capability in typing.
•Strong sense of responsibility and loyalty.

Skills:CommunicationCustomer serviceTime managementAttention to detailMultitasking

Languages:EnglishMandarin

Tech Stack:Microsoft Office

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn