Analyst-Customer Support IT

Kinder Morgan
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: associatesSkills: ["Customer service","Communication","Organizational skills","Problem-solving","Adaptability"]

Provide help desk and field desktop support by troubleshooting and resolving IT issues for employees and customers. Maintain high availability and productivity of computing infrastructure, including PCs, hardware/software, peripherals, and site operational/surveillance systems. Use ticketing to document resolutions, support Windows desktop/server environments, Active Directory, DHCP/DNS, printers, and VOIP phones, and assist with basic server administrative tasks. Rotate on-call and support Central Texas sites as assigned.

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Kinder Morgan
Kinder Morgan
1 day ago

Analyst-Customer Support IT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide help desk and field desktop support by troubleshooting and resolving IT issues for employees and customers. Maintain high availability and productivity of computing infrastructure, including PCs, hardware/software, peripherals, and site operational/surveillance systems. Use ticketing to document resolutions, support Windows desktop/server environments, Active Directory, DHCP/DNS, printers, and VOIP phones, and assist with basic server administrative tasks. Rotate on-call and support Central Texas sites as assigned.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide help desk and onsite/telephone support to troubleshoot and resolve IT issues for PCs, hardware/software, and peripherals.
  • •Maintain high availability and productivity of enterprise computing infrastructure and related IT assets.
  • •Document reported IT issues and resolutions in a ticketing system and follow process requirements.
  • •Perform basic server administrative tasks (e.g., creating users, modifying group memberships, and assigning rights) and support Microsoft server OS duties with infrastructure teams.
  • •Support connectivity and site systems, including troubleshooting network connectivity issues, setting up/supporting VOIP phones, and participating in rotating after-hours on-call.
Travel: Low travel

Key Requirements

  • •IT Associate’s degree or equivalent experience in an IT support role.
  • •Proficiency with Windows Desktop/Server OS, Microsoft Office Suite, Azure/M365, Citrix Workspace, and Dell PC equipment.
  • •Hands-on understanding of Active Directory, DHCP/DNS, multi-factor authentication systems, and print queue management.
  • •Ability to troubleshoot PC hardware/software and peripherals, including LAN/WAN and internet connectivity/protocol fundamentals.
  • •Valid driver’s license and satisfactory driving record; able to lift up to 25 pounds and support onsite equipment needs.
Education:Associate's
Skills:Customer serviceCommunicationOrganizational skillsProblem-solvingAdaptability
Licenses:Valid driver’s license
Tech Stack:Windows Desktop/Server OSMicrosoft Office SuiteAzure/M365Citrix WorkspaceDell PC equipmentMulti-Factor AuthenticationActive DirectoryDHCP/DNSPrint queue managementRoutersSwitchesHubsLAN/WANUTP EthernetVOIPMicrosoft server OSTicketing systemPBX

Company Brief

Kinder Morgan
Operates one of North America's largest energy infrastructure networks, including natural gas, gasoline, crude oil, carbon dioxide, and terminal pipelines. The company stores, transports, and processes energy products across the United States and Canada.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1997
Glassdoor
Glassdoor: 3.8
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