Technical Consulting Engineer - Cisco IQ and Cisco Cloud Control

Cisco
United States
Workplace: OnsiteFull timeUSD 77,200 - 100,500 annuallyFunction: Consulting & AdvisoryExperience: 2+ yearsEducation: bachelorsSkills: []

Provide advanced technical assistance to customers for Cisco IQ and Cisco Cloud Control, troubleshooting complex security and networking issues across integrated technologies and architectures. Collaborate with customers, partners, engineering, and internal stakeholders to drive resolutions, continuous improvement, and customer satisfaction. Use TAC AI capabilities, automation, and diagnostic tools, build and maintain lab setups to reproduce problems, and develop documentation and training to share internal digital knowledge.

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FursaFursa
Cisco
Cisco
2 days ago

Technical Consulting Engineer - Cisco IQ and Cisco Cloud Control

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide advanced technical assistance to customers for Cisco IQ and Cisco Cloud Control, troubleshooting complex security and networking issues across integrated technologies and architectures. Collaborate with customers, partners, engineering, and internal stakeholders to drive resolutions, continuous improvement, and customer satisfaction. Use TAC AI capabilities, automation, and diagnostic tools, build and maintain lab setups to reproduce problems, and develop documentation and training to share internal digital knowledge.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Assist customers with advanced troubleshooting to resolve complex issues in security and networking.
  • •Manage complex integrated solutions and apply systems-level thinking with cross-product knowledge.
  • •Collaborate with customers, partners, engineering, and internal stakeholders to drive resolutions and customer satisfaction.
  • •Use TAC AI capabilities, software, automation, and diagnostic tools to support proactive issue resolution.
  • •Build and enhance lab setups to duplicate and resolve problems; create documentation and training and coordinate escalations.

Pay and Benefits

Salary: USD 77,200 - 100,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveDisability CoverageLife InsuranceEquityPaid HolidaysFloating HolidayBirthday OffWellness StipendPaid LeaveVolunteer TimeAnnual Bonus

Key Requirements

  • •Bachelor’s + 2 years related experience, or Master’s + 0 years, or 6 years related experience.
  • •Associate level certification (e.g., CCNA) or equivalent relevant certification expected.
  • •Apply technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures.
  • •Manage increasingly complex and integrated solutions in a highly technical environment requiring deep, cross-product knowledge and systems-level thinking.
  • •Leverage AI capabilities, software, automation, and diagnostic tools to improve quality, efficiency, and proactive issue resolution.
Experience:2+ years
Education:Bachelor's
Certifications:CCNA
Tech Stack:Cisco IQCisco Cloud ControlAIAutomationDiagnostic toolsLab setupsDocumentationTraining

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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