Fifth Third Bancorp

1 week ago

Lockbox Support Specialist Wed/Thurs 10am-8:30pm & Sat/Sun 7am-5:30pm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Direct and monitor workflow within the Operations department to maintain productivity, quality, and compliance with bank policies. Oversee and help resolve escalated operational and customer service issues, and train new hires while promoting teamwork and cross-training. Perform Lockbox Support tasks such as capture repair, researching questionable items, handling overnight and international items, credit card batching, monitoring file transmissions, and resolving data entry questions, using process improvement to drive efficiencies.

Location: Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Direct workflow and prioritize work; monitor productivity, quality, procedures, and provide feedback to management.
•Assist across departmental areas as needed and oversee/resolution of escalated operational and customer service issues.
•Oversee training of new hires on departmental and bank procedures and individual responsibilities.
•Promote teamwork and cross-training, and notify management of potential customer service, procedural, and risk issues.
•Perform Lockbox Support functions as needed (e.g., capture repair, researching questionable items, receiving/logging overnight items, handling international items, credit card batching, monitoring file transmissions, and resolving data entry questions).

Key Requirements

•High school diploma or equivalent required.
•Two (2) years experience in Lockbox or a comparable area.
•Proven leadership skills and ability to work in a team environment.
•Strong verbal and written communication, problem-solving, and organizational skills.
•Experience with Microsoft products such as Access, Word, Excel, PowerPoint, and Outlook is a plus.

Experience:Lockbox

Education:High School

Skills:LeadershipTeamworkCommunicationProblem-solvingOrganizational skills

Tech Stack:Microsoft AccessMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

1 week ago

Lockbox Support Specialist Wed/Thurs 10am-8:30pm & Sat/Sun 7am-5:30pm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Direct workflow and prioritize work; monitor productivity, quality, procedures, and provide feedback to management.
•Assist across departmental areas as needed and oversee/resolution of escalated operational and customer service issues.
•Oversee training of new hires on departmental and bank procedures and individual responsibilities.
•Promote teamwork and cross-training, and notify management of potential customer service, procedural, and risk issues.
•Perform Lockbox Support functions as needed (e.g., capture repair, researching questionable items, receiving/logging overnight items, handling international items, credit card batching, monitoring file transmissions, and resolving data entry questions).

Key Requirements

•High school diploma or equivalent required.
•Two (2) years experience in Lockbox or a comparable area.
•Proven leadership skills and ability to work in a team environment.
•Strong verbal and written communication, problem-solving, and organizational skills.
•Experience with Microsoft products such as Access, Word, Excel, PowerPoint, and Outlook is a plus.

Experience:Lockbox

Education:High School

Skills:LeadershipTeamworkCommunicationProblem-solvingOrganizational skills

Tech Stack:Microsoft AccessMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor