Senior Quality Control Specialist (Nepal)

Yango
Nepal
Full timeFunction: Quality & Regulatory (Non-Software)Skills: ["Communication","Attention to detail","Feedback delivery"]

Review the work of support agents and provide constructive feedback to improve service quality across written and voice support channels. Collaborate with the team to identify quality gaps, support agents’ performance, and help raise overall customer support standards. Join a collaborative environment focused on delivering innovative solutions and growing together while executing quality control responsibilities for the Nepal market.

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FursaFursa
Yango
Yango
1 month ago

Senior Quality Control Specialist (Nepal)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Review the work of support agents and provide constructive feedback to improve service quality across written and voice support channels. Collaborate with the team to identify quality gaps, support agents’ performance, and help raise overall customer support standards. Join a collaborative environment focused on delivering innovative solutions and growing together while executing quality control responsibilities for the Nepal market.
Location: Nepal
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Review the work of support agents to ensure quality standards are met.
  • •Provide constructive feedback to support agents based on performance reviews.
  • •Help improve service quality across written and voice support channels.
  • •Identify quality gaps and contribute to quality improvement initiatives.
  • •Collaborate with the team to maintain and enhance support quality.

Key Requirements

  • •Experience in quality control or quality assurance within a customer support or service environment.
  • •Ability to review agent work and provide constructive, actionable feedback.
  • •Experience handling service quality across written and voice channels.
  • •Strong communication skills and attention to detail when evaluating performance.
  • •Ability to help improve service quality through ongoing monitoring and iteration.
Skills:CommunicationAttention to detailFeedback delivery

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn