Atos

14 hours ago

CRM Engineer - ServiceNow (Global role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the design and development of next-generation CRM solutions on the ServiceNow platform, spanning CRM/CSM workflows, enterprise workflow modules, integrations, and scoped applications. Shape advanced GenAI and agentic AI customer workflow capabilities using Now Assist Skills and AI Agents, while implementing automation for customer support and conversational experiences. Collaborate with international stakeholders and engineering teams across regions to deliver scalable architecture, governance, testing, upgrades, and release activities.

Location: Pune, Mumbai, Chennai, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Design, configure, and develop CRM and CSM solutions on the ServiceNow platform, including custom applications.
•Develop and enhance CSM workflows such as case management, customer interaction management, omnichannel engagement, knowledge management, and self-service portals.
•Implement intelligent customer workflows using Now Assist GenAI Skills and AI Agents, including workflows, rules, scripts, and integrations.
•Build and maintain scoped ServiceNow applications and develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external CRM/enterprise systems.
•Support testing, debugging, troubleshooting, and platform lifecycle activities including upgrades, enhancements, release management, deployment, UAT, and hypercare stabilization.

Pay and Benefits

Perks:Work-life Balance

Key Requirements

•7+ years of ServiceNow platform development experience, including CRM/CSM workflows, intelligent workflow automation, enterprise integrations, CMDB/CSDM, and AI-powered ServiceNow capabilities.
•Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
•Strong understanding of customer service operations, digital customer engagement, and CRM workflow automation.
•Expertise with JavaScript and ServiceNow components such as Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and IntegrationHub.
•Experience with ServiceNow CSM modules and knowledge-driven support automation, including case management, omnichannel, customer self-service, and Now Assist GenAI Skills/AI Agents.

Experience:7+ yearsServiceNowCRMCSMEnterprise integrationsCMDBCSDMGenAIAgentic workflows

Skills:CollaborationTechnical leadershipCommunicationProblem-solvingStrategic influence

Tech Stack:ServiceNowCRMCSMCustomer Service ManagementCase ManagementOmnichannel EngagementKnowledge ManagementService Request AutomationCustomer Self-Service PortalsNow AssistGenAIAI AgentsAgentic WorkflowsAI SearchIntegrationHubMID ServerRESTSOAPJavaScriptGlide APIs

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

14 hours ago

CRM Engineer - ServiceNow (Global role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Pune, Mumbai, Chennai, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Design, configure, and develop CRM and CSM solutions on the ServiceNow platform, including custom applications.
•Develop and enhance CSM workflows such as case management, customer interaction management, omnichannel engagement, knowledge management, and self-service portals.
•Implement intelligent customer workflows using Now Assist GenAI Skills and AI Agents, including workflows, rules, scripts, and integrations.
•Build and maintain scoped ServiceNow applications and develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external CRM/enterprise systems.
•Support testing, debugging, troubleshooting, and platform lifecycle activities including upgrades, enhancements, release management, deployment, UAT, and hypercare stabilization.

Pay and Benefits

Perks:Work-life Balance

Key Requirements

•7+ years of ServiceNow platform development experience, including CRM/CSM workflows, intelligent workflow automation, enterprise integrations, CMDB/CSDM, and AI-powered ServiceNow capabilities.
•Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
•Strong understanding of customer service operations, digital customer engagement, and CRM workflow automation.
•Expertise with JavaScript and ServiceNow components such as Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and IntegrationHub.
•Experience with ServiceNow CSM modules and knowledge-driven support automation, including case management, omnichannel, customer self-service, and Now Assist GenAI Skills/AI Agents.

Experience:7+ yearsServiceNowCRMCSMEnterprise integrationsCMDBCSDMGenAIAgentic workflows

Skills:CollaborationTechnical leadershipCommunicationProblem-solvingStrategic influence

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn