Intercom

2 weeks ago

Senior Engineering Manager, Fin AI Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead end-to-end, strategically significant work streams within the Service Agent pillar, owning outcomes and partnering with the Engineering Director on pillar-level strategy. Build and evolve dynamic engineering teams under aggressive timelines, sometimes writing code or driving analysis and cross-functional collaboration. Coach senior engineers into leaders with direct, actionable feedback, while operating in an AI-first engineering culture using Claude Code and MCP-enabled tooling to advance customer support capabilities.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Own strategically significant work streams end-to-end, focusing on outcomes and business impact rather than just delivery cadence.
•Lead dynamic engineering teams by setting high expectations, building momentum under aggressive timelines, and adapting team structure as priorities change.
•Be on the front line of product understanding, sometimes writing code, performing analysis, driving cross-functional collaboration, or unblocking engineers.
•Develop senior engineers into leaders through direct, actionable feedback and by growing leadership capacity across the team.
•Partner with the Engineering Director on pillar-level strategy, bringing informed opinions on where to invest, fall behind, or stop work.

Pay and Benefits

Equity and Bonus:Equity

Perks:PensionHealth InsuranceDentalPaid LeaveParental Leave

Key Requirements

•Be an exceptional people leader who is also personally action-oriented, building high-performing teams and staying close to the product to drive outcomes when it matters.
•Be product-minded and willing to challenge product direction, identify strategy gaps, and decide what work matters most.
•Have experience operating at real scale with startup energy, shipping reliably in distributed production environments while maintaining urgency and resourcefulness.
•Demonstrate AI fluency by actively experimenting with AI-assisted development and pushing teams to adopt new ways of working.
•Be technically credible and able to review architecture proposals, spot over/under-investment, and communicate clearly with leadership and stakeholders.

Experience:AI agentsCustomer serviceSaaSAI-assisted developmentStartups

Skills:People leadershipCommunicationCritical thinkingTechnical judgmentAutonomy

Languages:English

Tech Stack:Claude CodeMCP serversOpus 4.6AI-assisted development

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

2 weeks ago

Senior Engineering Manager, Fin AI Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Own strategically significant work streams end-to-end, focusing on outcomes and business impact rather than just delivery cadence.
•Lead dynamic engineering teams by setting high expectations, building momentum under aggressive timelines, and adapting team structure as priorities change.
•Be on the front line of product understanding, sometimes writing code, performing analysis, driving cross-functional collaboration, or unblocking engineers.
•Develop senior engineers into leaders through direct, actionable feedback and by growing leadership capacity across the team.
•Partner with the Engineering Director on pillar-level strategy, bringing informed opinions on where to invest, fall behind, or stop work.

Pay and Benefits

Equity and Bonus:Equity

Perks:PensionHealth InsuranceDentalPaid LeaveParental Leave

Key Requirements

•Be an exceptional people leader who is also personally action-oriented, building high-performing teams and staying close to the product to drive outcomes when it matters.
•Be product-minded and willing to challenge product direction, identify strategy gaps, and decide what work matters most.
•Have experience operating at real scale with startup energy, shipping reliably in distributed production environments while maintaining urgency and resourcefulness.
•Demonstrate AI fluency by actively experimenting with AI-assisted development and pushing teams to adopt new ways of working.
•Be technically credible and able to review architecture proposals, spot over/under-investment, and communicate clearly with leadership and stakeholders.

Experience:AI agentsCustomer serviceSaaSAI-assisted developmentStartups

Skills:People leadershipCommunicationCritical thinkingTechnical judgmentAutonomy

Languages:English

Tech Stack:Claude CodeMCP serversOpus 4.6AI-assisted development

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn