Technical Support Engineer - Contract

Emerson
Bengaluru
Workplace: HybridContractFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Troubleshooting","Problem-solving","Analytical thinking","Mentoring"]

Serve as a trusted technical advisor to customers throughout their product and system lifecycle, resolving complex technical issues and guiding customers to successful outcomes. Act as a primary technical resource via peer escalations and knowledge sharing, mentor less experienced engineers, and identify sales opportunities during interactions. Create and maintain customer-facing knowledge using KCS, advocate for customer experience improvements, and report product quality/reliability concerns to R&D.

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Emerson
Emerson
13 hours ago

Technical Support Engineer - Contract

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted technical advisor to customers throughout their product and system lifecycle, resolving complex technical issues and guiding customers to successful outcomes. Act as a primary technical resource via peer escalations and knowledge sharing, mentor less experienced engineers, and identify sales opportunities during interactions. Create and maintain customer-facing knowledge using KCS, advocate for customer experience improvements, and report product quality/reliability concerns to R&D.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve complex technical issues for customers across all account tiers with timely, effective solutions.
  • •Apply advanced product, platform, and system knowledge to guide customers across their journey and achieve outcomes.
  • •Serve as a primary technical resource through escalations, technical discussions, and knowledge sharing.
  • •Coach and support less experienced Technical Support Engineers on concepts, troubleshooting, and support processes.
  • •Create and maintain knowledge articles and self-service content using KCS, and provide feedback to improve customer-facing materials and product experience.
Travel: Medium travel

Key Requirements

  • •Proficiency in English with strong verbal and written communication skills.
  • •Bachelor's degree in Engineering, Computer Science, or a related technical discipline.
  • •Hands-on experience in customer-facing technical support, application engineering, systems engineering, or a similar role.
  • •Strong troubleshooting, analytical, and problem-solving skills.
  • •Ability to manage and advocate for customer issues while prioritizing multiple tasks; willing to work from Emerson office and customer locations as required.
Education:Bachelor's in Engineering, Computer Science, or a related technical discipline
Skills:CommunicationTroubleshootingProblem-solvingAnalytical thinkingMentoring
Languages:English
Tech Stack:National Instruments (NI)Knowledge-Centered Service (KCS)

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn