3 days ago

French Print Technical support representative

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Last checked: 21 hours agoStatus: Live

Job Summary

Resolve moderate to complex technical issues for commercial printing customers by investigating hardware and software problems and providing comprehensive answers about services, products, specifications, and repairs. Work independently using established protocols and moderate judgment, proactively help prevent problems, and coordinate with clients, programmers, QA testers, and managers. Maintain customer relationships, recommend improvements, and act as an escalation point to support quality and process enhancements.

Location: Tunisia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve moderate to complex hardware and software technical issues through incoming customer interactions and proactive notification systems.
•Provide comprehensive responses about services, products, and technical matters, including features, specifications, and repairs for current and obsolete offerings.
•Assist customers proactively to mitigate or prevent problems and participate in initiatives that improve processes and quality.
•Coordinate with clients, programmers, QA testers, and managers to ensure seamless project outcomes and maintain trusted customer relationships.
•Serve as an escalation point, recommend improvements, and coordinate departmental work while monitoring process execution.

Key Requirements

•High school diploma/general education diploma (GED) or higher secondary education, or equivalent demonstrated competence.
•Typically 2+ years of related work experience, preferably in remote support or telephone support with relevant technologies and customer environments.
•Ability to resolve moderate to complex technical problems involving both hardware and software.
•Experience providing comprehensive responses about services/products, including features, specifications, and repairs, aligned with customer entitlements.
•Knowledge of help desk/service management practices and proficiency with required support tools and operating systems.

Experience:2+ years

Education:High School

Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity

Languages:French

Tech Stack:Agile methodologyAutomationComputer hardwareComputer sciencePrinting devicesHelp desk supportInformation Technology Infrastructure Library (ITIL)Issue trackingIT service managementLinuxMicrosoft Office 365Microsoft Windows 11Operating systemsPeripheral devicesScriptingServiceNowTechnical support

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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