7shifts

9 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line customer support for 7shifts via chat, email, and phone, troubleshooting issues and guiding customers to success with the platform. Deliver basic product training using support materials and videos, identify repeat issues and report software bugs, and continuously look for ways customers can better benefit from 7shifts. Collaborate with the Support team in meetings while helping drive customer satisfaction and retention.

Location: Saskatoon, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as first point of contact for customers via chat, email, and phone to troubleshoot and resolve issues.
•Educate customers through basic product training, including developing training materials and videos.
•Identify new ways customers can benefit from the product based on their business challenges.
•Proactively track requests and recurring issues, and report software bugs to appropriate teams.
•Collaborate with the Support team by participating in team meetings and discussions.

Pay and Benefits

Salary: CAD 50,000 - 75,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalParental Leave

Key Requirements

•1-2 years of experience in a technical customer support role (or similar).
•Strong written and verbal communication skills for first-point customer contact.
•Experience working with web and mobile apps to troubleshoot customer issues.
•Resourceful, resilient problem-solving with attention to detail.
•Ability to learn quickly and stay current with new product features and releases.

Experience:1-2 yearsSaaSTechnical customer support

Skills:CommunicationEmpathyProblem-solvingAttention to detailAdaptability

Languages:EnglishSpanishFrench

Tech Stack:Web appsMobile appsApple tech

Company Brief

7shifts

Website

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7shifts

9 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Saskatoon, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as first point of contact for customers via chat, email, and phone to troubleshoot and resolve issues.
•Educate customers through basic product training, including developing training materials and videos.
•Identify new ways customers can benefit from the product based on their business challenges.
•Proactively track requests and recurring issues, and report software bugs to appropriate teams.
•Collaborate with the Support team by participating in team meetings and discussions.

Pay and Benefits

Salary: CAD 50,000 - 75,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalParental Leave

Key Requirements

•1-2 years of experience in a technical customer support role (or similar).
•Strong written and verbal communication skills for first-point customer contact.
•Experience working with web and mobile apps to troubleshoot customer issues.
•Resourceful, resilient problem-solving with attention to detail.
•Ability to learn quickly and stay current with new product features and releases.

Experience:1-2 yearsSaaSTechnical customer support

Skills:CommunicationEmpathyProblem-solvingAttention to detailAdaptability

Languages:EnglishSpanishFrench

Tech Stack:Web appsMobile appsApple tech

Company Brief

7shifts

Website