SoSafe

3 months ago

Customer Success Manager (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Success Manager at SoSafe responsible for building long-term client relationships, driving renewals and upsells, and ensuring customer success with the SoSafe SaaS platform in a cybersecurity context.

Location: Cologne

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build long-term customer relationships through solution-oriented advisory.
•Lead business negotiations (including contract renewals and upsells).
•Advise customers on measures to raise cybersecurity awareness.
•Provide proactive support to help customers achieve their goals.
•Conceive and conduct business reviews.

Pay and Benefits

Perks:Paid LeaveFlexible HoursDiscounts

Key Requirements

•2+ years practical experience as a Customer Success Manager or in another customer-facing and advisory function (sales, consulting, etc.).
•Excellent German and English language skills (written and spoken).
•Comfort with identifying and negotiating commercial details with customers (renewals and upsells).
•Ability to manage multiple internal and external stakeholders across a variety of customers and projects.
•Experience in a SaaS environment and willingness to dive deeper into evolving technology.

Experience:2+ yearsCybersecuritySaaSCustomer success

Skills:CommunicationNegotiationRelationship managementProblem-solving

Languages:GermanEnglish

Company Brief

SoSafe

SoSafe provides security awareness training and simulated phishing solutions to help organizations reduce human risk. Their platform offers interactive lessons, campaigns, and analytics to improve employee security behavior and measure organizational resilience.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Cologne, Germany

Founded: 2018

Website LinkedIn

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SoSafe

3 months ago

Customer Success Manager (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cologne

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build long-term customer relationships through solution-oriented advisory.
•Lead business negotiations (including contract renewals and upsells).
•Advise customers on measures to raise cybersecurity awareness.
•Provide proactive support to help customers achieve their goals.
•Conceive and conduct business reviews.

Pay and Benefits

Perks:Paid LeaveFlexible HoursDiscounts

Key Requirements

•2+ years practical experience as a Customer Success Manager or in another customer-facing and advisory function (sales, consulting, etc.).
•Excellent German and English language skills (written and spoken).
•Comfort with identifying and negotiating commercial details with customers (renewals and upsells).
•Ability to manage multiple internal and external stakeholders across a variety of customers and projects.
•Experience in a SaaS environment and willingness to dive deeper into evolving technology.

Experience:2+ yearsCybersecuritySaaSCustomer success

Skills:CommunicationNegotiationRelationship managementProblem-solving

Languages:GermanEnglish

Company Brief

SoSafe

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Cologne, Germany

Founded: 2018

Website LinkedIn