3 days ago

Customer Success Manager (Canada, Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own customer success for event marketers by helping clients implement effective email marketing strategies, onboarding customers and partners, and maintaining ongoing relationships. Provide best practices, communicate new product features, and use customer feedback to influence the product roadmap. Partner with agencies and e-commerce/tech platforms, share insights and trends, and help scale the overall customer experience as Hive grows.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide email marketing strategy to customers and keep them up to date on best practices.
•Maintain regular contact with key customers, ensuring they get the most out of Hive and updating them on new features.
•Nurture and onboard customers and partners to help them succeed with the product.
•Gather and analyze customer feedback to inform what’s added to the product roadmap.
•Support partner success and share findings and trends to identify opportunities for new educational content.

Pay and Benefits

Salary: CAD 70,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalParental LeaveRemote WorkPaid LeaveEvents Stipend

Key Requirements

•2+ years of experience in customer success, account management, or a similar customer-facing role building relationships.
•Strong communication skills and confidence connecting with clients through multiple channels.
•Comfort working with customers and partners to ensure they get the most value from a product.
•Ability to listen to customer feedback and identify issues and solutions.
•Comfortable using HubSpot and other Customer Success Management tools.

Experience:B2BEmail marketingCustomer success

Skills:CommunicationRelationship buildingProblem-solvingDetail-oriented writingSelf-motivation

Tech Stack:HubSpotCustomer Success ManagementEmail marketingSMSTicketmasterShopify

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hive

Provides a marketing automation platform (email, SMS, CRM, ads) tailored to event promoters and ticketing partners to drive ticket sales and audience engagement through data-driven campaigns and automation.

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Headquarters: Kitchener, Canada

Founded: 2014

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Hive

3 days ago

Customer Success Manager (Canada, Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide email marketing strategy to customers and keep them up to date on best practices.
•Maintain regular contact with key customers, ensuring they get the most out of Hive and updating them on new features.
•Nurture and onboard customers and partners to help them succeed with the product.
•Gather and analyze customer feedback to inform what’s added to the product roadmap.
•Support partner success and share findings and trends to identify opportunities for new educational content.

Pay and Benefits

Salary: CAD 70,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalParental LeaveRemote WorkPaid LeaveEvents Stipend

Key Requirements

•2+ years of experience in customer success, account management, or a similar customer-facing role building relationships.
•Strong communication skills and confidence connecting with clients through multiple channels.
•Comfort working with customers and partners to ensure they get the most value from a product.
•Ability to listen to customer feedback and identify issues and solutions.
•Comfortable using HubSpot and other Customer Success Management tools.

Experience:B2BEmail marketingCustomer success

Skills:CommunicationRelationship buildingProblem-solvingDetail-oriented writingSelf-motivation

Tech Stack:HubSpotCustomer Success ManagementEmail marketingSMSTicketmasterShopify

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hive

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Headquarters: Kitchener, Canada

Founded: 2014

Glassdoor: 3.5

Website LinkedIn Glassdoor