Director of Software Support Engineering

Discover Financial
Chicago, Plano
Workplace: OnsiteFull timeUSD 244,700 - 279,200 annuallyFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Mentorship","Collaboration","Problem-solving","Innovation"]

Lead engineering teams responsible for the reliability and continuous operational health of critical enterprise platforms, spanning customer-facing web/mobile apps, highly available RESTful microservices, core Java back-end systems, and big data pipelines. Drive incident response, root-cause analysis, system optimization, and operational excellence through observability, automated recovery, and strong CI/CD practices. Manage and mentor multiple product-focused software engineering teams while partnering with product managers and Agile teams.

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Discover Financial
Discover Financial
1 month ago

Director of Software Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead engineering teams responsible for the reliability and continuous operational health of critical enterprise platforms, spanning customer-facing web/mobile apps, highly available RESTful microservices, core Java back-end systems, and big data pipelines. Drive incident response, root-cause analysis, system optimization, and operational excellence through observability, automated recovery, and strong CI/CD practices. Manage and mentor multiple product-focused software engineering teams while partnering with product managers and Agile teams.
Location: Chicago, Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead, manage, and grow multiple teams of product-focused software engineers.
  • •Mentor and guide engineers’ professional and technical development.
  • •Bridge development and operations with incident response, root-cause analysis, and system optimization.
  • •Drive operational excellence via observability tooling, automated recovery solutions, and robust CI/CD practices.
  • •Lead deployment efforts into AWS environments and help modernize systems by breaking monoliths into microservices.

Pay and Benefits

Salary: USD 244,700 - 279,200 annually

Key Requirements

  • •Bachelor’s degree.
  • •At least 7 years of experience in software development.
  • •At least 5 years of experience in people management.
  • •Experience leveraging Agile practices.
  • •Experience leveraging interactive AI tooling to accelerate productivity.
Experience:7+ yearsMicroservicesBig dataAgile
Education:Bachelor's
Skills:LeadershipMentorshipCollaborationProblem-solvingInnovation
Tech Stack:Node.jsJavaGoAngularJSReactPythonRubyPerlRESTJSONXMLNoSQLRelational databasesSparkAWSArtifactoryMavenIOSAndroidCI/CD

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn