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5 days ago

Post-Sales Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own post-sales enablement for customer-facing teams by building onboarding programs, role-based learning journeys, and ongoing training tied to rapid product and process updates. Partner cross-functionally with Product, Product Marketing, Solutions, Support, Education, and Partnerships to keep enablement materials accurate and usable. Create assessments and readiness checkpoints, track completion and field adoption through reporting dashboards, and translate frontline feedback into scalable playbooks that drive user adoption, retention, and NRR.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Build and manage onboarding programs for post-sales roles and customer-facing delivery functions.
•Create role-based learning journeys to accelerate ramp time and improve implementation readiness.
•Develop and maintain enablement programs tied to product releases, process updates, and recurring skill gaps.
•Design readiness assessments and completion checkpoints to validate retention and practical execution.
•Build enablement reporting and dashboards, identify field enablement gaps, and translate feedback into scalable training content and playbooks.

Pay and Benefits

Perks:EquityHealth InsuranceVisionDentalCommuter BenefitsPaid LeaveHome Office

Key Requirements

•5+ years in post-sales enablement, instructional design, or solution implementation in a fast-paced B2B SaaS environment.
•Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, and Support.
•Exceptional communication, presentation, and storytelling skills with strong cross-functional relationships across Product, Marketing, and leadership.
•Ability to thrive in a fast-growing startup and manage multiple projects from concept to completion.
•Ability to map enablement initiatives to business metrics such as TTV, NRR, CSAT, and Net Retention.

Experience:5+ yearsB2B SaaSInstructional designPost-salesSaaS

Skills:CommunicationPresentationStorytellingCross-functional collaborationAnalytical thinking

Tech Stack:LMSSkilljarZendeskDashboards

Company Brief

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Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

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