Commercial Lines-AVP, Client Services Manager (hybrid NY)

Aon
United States
Workplace: HybridFull timeUSD 125,000 - 135,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Executive presence","Communication","Leadership","Project management","Consultative problem-solving"]

Lead client service delivery for a select portfolio of commercial Property & Casualty accounts, acting as a strategic relationship manager to coordinate advisors, service teams, and executive-level touchpoints. Drive stewardship cadences, account status reviews, and service quality improvements while supporting growth, retention, and cross-sell opportunities. Serve as the bridge between producers and account service teams and provide consultative, market-informed guidance across multi-line programs.

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FursaFursa
Aon
Aon
1 day ago

Commercial Lines-AVP, Client Services Manager (hybrid NY)

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead client service delivery for a select portfolio of commercial Property & Casualty accounts, acting as a strategic relationship manager to coordinate advisors, service teams, and executive-level touchpoints. Drive stewardship cadences, account status reviews, and service quality improvements while supporting growth, retention, and cross-sell opportunities. Serve as the bridge between producers and account service teams and provide consultative, market-informed guidance across multi-line programs.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as strategic relationship lead and primary coordinator for advisors’ portfolios across commercial P&C lines.
  • •Lead client planning, stewardship, and renewal strategy sessions; support executive-level client meetings.
  • •Establish ownership, service expectations, timelines, and accountability for client deliverables.
  • •Run weekly and monthly account status reviews and maintain accurate documentation of actions and decisions.
  • •Partner on strategic account plans to strengthen retention, expand relationships, and support proposals and acquisition opportunities.

Pay and Benefits

Salary: USD 125,000 - 135,000 annually
Perks:Paid LeavePaid Holidays401k

Key Requirements

  • •Property & Casualty Broker’s License required upon hire.
  • •More than 8 years of industry and product line experience.
  • •Must have retail brokerage or independent agency experience.
  • •Experience with EPIC (or similar agency management system) ideal; Salesforce is a plus.
  • •BA/BS preferred; Master’s degree in a relevant subject highly desirable.
Experience:8+ yearsCommercial insuranceProperty & CasualtyRetail brokerageIndependent agency
Education:Bachelor's in Business, statistics, math/science, actuarial science (examples given)
Skills:Executive presenceCommunicationLeadershipProject managementConsultative problem-solving
Licenses:Property & Casualty Broker's License
Certifications:CPCU
Tech Stack:EPICSalesforce

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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