Call Center Representative - Remote

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Active listening","Problem-solving","Time management","Reliability"]

Provide exceptional customer support as the first point of contact, handling high-volume inbound and outbound calls to answer questions, troubleshoot issues, resolve complaints, and share product information. Use active listening and strong communication to build rapport, maintain accuracy on products and services, and recommend solutions when appropriate. Meet call center performance metrics, collaborate with teammates, and participate in training to improve customer handling and product knowledge.

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FursaFursa
Qureos
Qureos
3 days ago

Call Center Representative - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Provide exceptional customer support as the first point of contact, handling high-volume inbound and outbound calls to answer questions, troubleshoot issues, resolve complaints, and share product information. Use active listening and strong communication to build rapport, maintain accuracy on products and services, and recommend solutions when appropriate. Meet call center performance metrics, collaborate with teammates, and participate in training to improve customer handling and product knowledge.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle high volume of inbound and outbound calls and respond to customer inquiries with clarity and professionalism.
  • •Use active listening to understand customer needs and end interactions positively by answering, resolving, or providing product information.
  • •Build rapport with clients using strong communication and a genuine, reliable approach.
  • •Maintain knowledge of products and services to offer informed recommendations and appropriate upsells.
  • •Monitor and strive to meet call center performance metrics while maintaining high-quality customer service.

Key Requirements

  • •High school diploma or equivalent; further education or customer service experience is a plus.
  • •Outstanding verbal and written communication skills with a professional phone demeanor.
  • •Proficient use of CRM software and comfort with computer-based tools to manage customer interactions.
  • •Strong problem-solving skills, including asking the right questions to identify issues and resolve them timely.
  • •Excellent time management with the ability to prioritize and manage competing demands.
Education:High School
Skills:CommunicationActive listeningProblem-solvingTime managementReliability
Tech Stack:CRM software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn