Association Banking LockBox Specialist I

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 12-18 yearsEducation: high_schoolSkills: ["Communication","Customer support","Attention to detail","Problem-solving","Procedure adherence"]

Process lockbox payments and related requests, including opening mail, preparing remittances, and supporting payment remittance reporting. Handle ACH customer requests, ACH files, returns, and NOCs, and process coupon document order requests by reviewing Excel/data files for import and printing. Verify and maintain customer lockbox data in core processing systems, assist customers via calls and eCLASS, and resolve document scanning/committing and other processing issues while following departmental procedures and completing required BSA/AML training.

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Home BancShares
Home BancShares
3 months ago

Association Banking LockBox Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Process lockbox payments and related requests, including opening mail, preparing remittances, and supporting payment remittance reporting. Handle ACH customer requests, ACH files, returns, and NOCs, and process coupon document order requests by reviewing Excel/data files for import and printing. Verify and maintain customer lockbox data in core processing systems, assist customers via calls and eCLASS, and resolve document scanning/committing and other processing issues while following departmental procedures and completing required BSA/AML training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Perform daily lockbox payment processing, including opening mail and preparing lockbox payments for processing.
  • •Assist staff through training and support, including daily document scanning and document committing.
  • •Resolve and/or coordinate with supervisors on issues related to lockbox payment processing, scanning, and committing.
  • •Provide customers with daily payment remittance activity and process ACH requests, files, returns, and NOCs.
  • •Process and verify customer lockbox requests, maintain data in core processing systems, and support customer calls and eCLASS processes.
Travel: High travel

Key Requirements

  • •High school or GED plus specialized training and 12 to 18 months of related experience and/or training (or an equivalent combination).
  • •Advanced data entry and word processing/typing skills, including 10-key and alphanumeric data entry.
  • •Spreadsheet proficiency, including reviewing Excel and data files for importing and printing coupon document orders.
  • •Ability to effectively communicate and support customers with requests, questions, and problems in person-to-person and small-group situations.
  • •Ability to follow written and verbal procedures and complete required BSA/AML and other compliance training.
Experience:12-18 yearsBankingPaymentsACHLockbox
Education:High School
Skills:CommunicationCustomer supportAttention to detailProblem-solvingProcedure adherence
Tech Stack:ACHNOCExcel10-KeyAlphanumeric data entryWord processing/typingSpreadsheetAccountingContact managementDatabaseECLASS

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn