Customer Service Representative 100% (m/w/d)

Sika
Switzerland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Structured working","Independent work","Process improvement","Team development","Ability to coach trainees"]

Handle customer orders in collaboration with Sika sales organizations and prepare customs documents and transport quotations. Coordinate and dispatch deliveries across different transport modes as part of a service-oriented supply chain. Support and coach trainees as a practical trainer, while continuously improving processes and maintaining reliable day-to-day order administration in Sarnen.

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FursaFursa
Sika
Sika
1 day ago

Customer Service Representative 100% (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle customer orders in collaboration with Sika sales organizations and prepare customs documents and transport quotations. Coordinate and dispatch deliveries across different transport modes as part of a service-oriented supply chain. Support and coach trainees as a practical trainer, while continuously improving processes and maintaining reliable day-to-day order administration in Sarnen.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process customer orders in cooperation with Sika sales organizations
  • •Create customs documents and transport quotations
  • •Arrange and manage deliveries across different modes of transport
  • •Support and coach trainees (practical trainer)

Pay and Benefits

Perks:PensionPaid LeaveMeal Allowance

Key Requirements

  • •Completed commercial vocational training
  • •Work experience in order processing
  • •Practical experience in export processing and transport logistics is an advantage
  • •Structured and independent working style with persistence and goal orientation
  • •Strong ERP skills (SAP preferred) and MS Office; very good German (C2) and good English (B2–C1)
Experience:Export logisticsTransport logisticsOrder processingSupply chain
Education:Certification / Diploma
Skills:Structured workingIndependent workProcess improvementTeam developmentAbility to coach trainees
Languages:GermanEnglish
Tech Stack:ERPSAPMS OfficeCustoms documents

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn