Canonical

4 weeks ago

Cloud Support Engineer (London UK office)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join Canonical as a Linux-focused Cloud Support Engineer in London, delivering expert technical support on the full Desktop and Server stack, owning and resolving customer issues, contributing knowledge base content, and collaborating with senior engineers to drive high customer satisfaction from office-based London operations.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Investigate issues reported by customers by researching and escalating issues.
•Work to resolve complex customer problems related to Canonical’s portfolio of products.
•Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
•Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
•Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.

Pay and Benefits

Perks:Learning BudgetParental Leave

Key Requirements

•Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
•Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
•Hands-on and working experience in supporting Linux systems including virtualization/cloud (KVM/OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage technologies, and networking.
•Programming fundamentals in any language.
•Extensive customer support experience; ability to communicate professionally, empathetically, clearly and set accurate expectations.

Experience:Open sourceLinuxCloud

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer servicePresentationTeamwork

Languages:English

Tech Stack:LinuxKVMOpenStackDockerLXDLXCKubernetesUbuntuNetworking

Company Brief

Canonical

Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: London, United Kingdom

Founded: 2004

Website LinkedIn

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Canonical

4 weeks ago

Cloud Support Engineer (London UK office)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Investigate issues reported by customers by researching and escalating issues.
•Work to resolve complex customer problems related to Canonical’s portfolio of products.
•Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
•Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
•Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.

Pay and Benefits

Perks:Learning BudgetParental Leave

Key Requirements

•Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
•Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
•Hands-on and working experience in supporting Linux systems including virtualization/cloud (KVM/OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage technologies, and networking.
•Programming fundamentals in any language.
•Extensive customer support experience; ability to communicate professionally, empathetically, clearly and set accurate expectations.

Experience:Open sourceLinuxCloud

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer servicePresentationTeamwork

Languages:English

Tech Stack:LinuxKVMOpenStackDockerLXDLXCKubernetesUbuntuNetworking

Company Brief

Canonical

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: London, United Kingdom

Founded: 2004

Website LinkedIn