Field Service Technician - Tokyo, Japan

Entrust
Tokyo
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Problem-solving","Troubleshooting","Customer relation","Self-management","Planning"]

Provide electro-mechanical support for Entrust Datacard equipment, including installation, training, and preventative and emergency maintenance at customer sites. Diagnose and resolve hardware/software-related issues with strong independence, manage inventory and service-call reporting in Oracle, and communicate clearly with internal and external stakeholders. Participate in company training and sponsored development initiatives while traveling as needed.

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Entrust
Entrust
1 day ago

Field Service Technician - Tokyo, Japan

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Last checked: 11 hours agoStatus: Live

Job Summary

Provide electro-mechanical support for Entrust Datacard equipment, including installation, training, and preventative and emergency maintenance at customer sites. Diagnose and resolve hardware/software-related issues with strong independence, manage inventory and service-call reporting in Oracle, and communicate clearly with internal and external stakeholders. Participate in company training and sponsored development initiatives while traveling as needed.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality preventative and emergency maintenance for Entrust Datacard equipment
  • •Diagnose and understand equipment problems and resolve issues autonomously
  • •Maintain inventory levels and complete service call reporting tasks using Oracle
  • •Demonstrate reliable, timely attendance and a positive attitude with customers
  • •Manage day-to-day site/area decisions and communicate effectively with internal and external customers
Travel: Extensive travel

Key Requirements

  • •Associates degree in Electronics or equivalent
  • •Minimum 5+ years of electromechanical technician experience
  • •Proficient problem-solving and troubleshooting skills
  • •Basic English communication skill
  • •Ability to work flexible hours and travel up to 80% when required; valid Japan driver’s license
Experience:5+ yearsElectromechanical
Education:Associate's in Electronics
Skills:Problem-solvingTroubleshootingCustomer relationSelf-managementPlanning
Licenses:Japan driver’s license
Certifications:A+ CertificationN+ Certification
Languages:English
Tech Stack:OracleElectro-mechanicsDigital electronicsPCsOperating systemsService call reportingElectronic test equipment

Company Brief

Entrust
Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1994
WebsiteLinkedIn