Customer Solutions Architect 3

Fivetran
Austin
Workplace: HybridFull timeUSD 136,282.5 - 163,545.5 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Presenting","Relationship building","Customer-facing communication","Problem-solving","Collaboration"]

Help a portfolio of commercial and enterprise customers maximize value from their dbt Cloud deployment. Monitor account health and adoption, lead technical discussions, and uncover new data challenges through demos and workshops. Build strong relationships with technical stakeholders to improve loyalty and retention, driving renewal and expansion. Also act as the voice of the customer in product conversations while collaborating with Sales Directors and Solutions Architects.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fivetran
Fivetran
1 day ago

Customer Solutions Architect 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Help a portfolio of commercial and enterprise customers maximize value from their dbt Cloud deployment. Monitor account health and adoption, lead technical discussions, and uncover new data challenges through demos and workshops. Build strong relationships with technical stakeholders to improve loyalty and retention, driving renewal and expansion. Also act as the voice of the customer in product conversations while collaborating with Sales Directors and Solutions Architects.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of commercial or enterprise customers and monitor account health, adoption, and utilization to identify expansion and churn/contraction risks.
  • •Improve customer loyalty and retention by building relationships with technical stakeholders and understanding analytics needs and use cases.
  • •Increase customer value from dbt Cloud by educating customers on new and existing products and features.
  • •Collaborate with Sales Directors and Solutions Architects on customer lifecycle and renewals processes and provide strategic input.
  • •Be the voice of the customer in product discussions and create external-facing content via live events, blog posts, or tutorials.
Travel: Medium travel

Pay and Benefits

Salary: USD 136,282.5 - 163,545.5 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeavePaid SickParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •2+ years of experience in a post-sales role such as a technical account manager or CSE.
  • •Strong technical background in modern data warehousing architectures, analytics stack, and SQL proficiency.
  • •Comfort presenting to stakeholders, ideally with an externally facing role.
  • •Ability to operate in an ambiguous, fast-paced environment and think on your feet during customer conversations.
  • •Desire to be part of a team and openness to travel to external and internal events.
Experience:2+ yearsPost-salesData warehousingAnalytics stack
Skills:PresentingRelationship buildingCustomer-facing communicationProblem-solvingCollaboration
Certifications:Dbt certification
Languages:English
Tech Stack:Dbt CloudDbtSQLPythonAPIs

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn