Account Manager - Strategic Sales

Browserstack
Mumbai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Customer focus","Empathy","Communication","Relationship-building","Negotiation"]

Strategic Account Manager to own, retain, and grow a defined portfolio of complex, engineering-led accounts. Drive multi-product SaaS expansion, renewals, and executive relationships through structured farming, deep customer engagement, and cross-functional collaboration with internal teams.

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FursaFursa
Browserstack
Browserstack
2 months ago

Account Manager - Strategic Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 days agoStatus: Live

Job Summary

Strategic Account Manager to own, retain, and grow a defined portfolio of complex, engineering-led accounts. Drive multi-product SaaS expansion, renewals, and executive relationships through structured farming, deep customer engagement, and cross-functional collaboration with internal teams.
Location: Mumbai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
  • •Demonstrate strong upsell, cross-sell, and renewal capabilities across multi-product SaaS portfolios.
  • •Identify expansion levers using usage data, customer maturity, org structure, and business goals.
  • •Engage engineering leaders, technical stakeholders, and economic buyers confidently.
  • •Develop trusted relationships with technical users and executive stakeholders while driving renewal and retention excellence.

Pay and Benefits

Perks:Remote WorkHealth InsuranceTime OffGratuity

Key Requirements

  • •5-8 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
  • •Willingness to work region-aligned time zones based on customer coverage
  • •Passionate about tech and SaaS; customer-centric and empathetic; thrives in a fast-paced, startup environment
  • •Solid understanding of Software SaaS/SaaS-adjacent business models and comfort selling to technical audiences and executives
  • •Bachelor’s degree required
Experience:5-8 yearsSaasSoftware
Education:Bachelor's
Skills:Customer focusEmpathyCommunicationRelationship-buildingNegotiation
Languages:English
Tech Stack:SalesforceSaaSCRM

Company Brief

Browserstack
Provides a cloud-based web and mobile testing platform that enables developers and QA teams to test websites and apps across real browsers, devices, and operating systems for automated and manual testing workflows.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Mumbai, India
Founded: 2011
WebsiteLinkedIn