Marketing Operations & Process Manager

Qantas Airways
Sydney
Workplace: HybridFull timeFunction: Marketing & GrowthExperience: 7+ yearsSkills: ["Analytical thinking","Organizational skills","Communication","Process improvement orientation","Ability to manage competing priorities"]

Architect and optimise end-to-end marketing campaign workflows across the campaign lifecycle for Qantas Loyalty and the Qantas Group. Drive real-time visibility into workflow execution, capacity trackers, and utilisation reporting to support data-driven operational decisions. Operate as a workflow architect within the Marketing Center of Excellence, removing friction across strategy, creative, data, and execution teams to scale output and improve speed-to-market without adding headcount.

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Qantas Airways
Qantas Airways
2 days ago

Marketing Operations & Process Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Architect and optimise end-to-end marketing campaign workflows across the campaign lifecycle for Qantas Loyalty and the Qantas Group. Drive real-time visibility into workflow execution, capacity trackers, and utilisation reporting to support data-driven operational decisions. Operate as a workflow architect within the Marketing Center of Excellence, removing friction across strategy, creative, data, and execution teams to scale output and improve speed-to-market without adding headcount.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Map, build, and continuously optimise end-to-end marketing campaign workflows for Qantas Loyalty and the Qantas Group.
  • •Eliminate operational friction and remove roadblocks that slow speed-to-market across strategy, creative, data, and execution teams.
  • •Develop strategic workflows, capacity trackers, and utilisation reports to manage enterprise resources.
  • •Create and own tools that enable the business to measure, forecast, and manage capacity accurately.
  • •Observe daily operations to identify bottlenecks and rewrite clunky hand-offs to transform manual practices into streamlined digital workflows.

Pay and Benefits

Perks:Parental LeavePaid Leave

Key Requirements

  • •7+ years’ experience specialising in process mapping, business analysis, operations design, or workflow management in an agency, tech, or complex corporate environment.
  • •Tertiary qualification in Business Optimisation, Information Systems, Project Management, Marketing Operations, or an equivalent technical field.
  • •Experience building and managing workflows in Monday.com.
  • •Proficient with agile methodologies and business process mapping tools (e.g., Miro, Lucidchart, Visio), with marketing operations or digital campaign delivery cycle experience highly regarded.
  • •Proven experience managing complex workflow and trafficking operations across multiple teams and functions, with ability to design operational frameworks delivering measurable efficiency gains.
Experience:7+ yearsMarketing operationsProcess mappingDigital campaignsWorkflow management
Education:
Skills:Analytical thinkingOrganizational skillsCommunicationProcess improvement orientationAbility to manage competing priorities
Languages:English
Tech Stack:Monday.comAgileMiroLucidchartVisio

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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Glassdoor: 3.8
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