Client Services Associate I, Oncology

BillionToOne
United States
Workplace: OnsiteFull timeUSD 66,123+ annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Organizational skills","Communication","Presentation","Customer service","Problem-solving"]

Serve as the front-line point of contact for physicians, oncology clinics, patients, and internal teams supporting oncology diagnostic tests. Resolve customer inquiries across phone, email, and web; provide information on technology, test status, costs, billing, and insurance; and maintain accurate documentation. Coordinate with the laboratory to ensure client data is complete and test results are delivered on time, while entering and qualifying records in CRM and LIMS and identifying issues and trends to improve processes.

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FursaFursa
BillionToOne
BillionToOne
1 month ago

Client Services Associate I, Oncology

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as the front-line point of contact for physicians, oncology clinics, patients, and internal teams supporting oncology diagnostic tests. Resolve customer inquiries across phone, email, and web; provide information on technology, test status, costs, billing, and insurance; and maintain accurate documentation. Coordinate with the laboratory to ensure client data is complete and test results are delivered on time, while entering and qualifying records in CRM and LIMS and identifying issues and trends to improve processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Engage customers in a positive, courteous manner to resolve issues and deliver a great customer experience.
  • •Respond professionally to customer inquiries via phone, email, and web from physician offices, sales representatives, and patients.
  • •Handle questions about technology, products and services, test result status, costs, billing, and insurance coverage.
  • •Maintain precise documentation and follow-up activities for all communications.
  • •Collaborate with the laboratory to keep client information accurate, enter/qualify customer data in CRM and LIMS, and obtain missing order information from physicians and other medical personnel.

Pay and Benefits

Salary: USD 66,123 annually
Perks:Health Insurance401kParental Leave

Key Requirements

  • •1+ years of prior client-facing experience.
  • •4-year college degree (or equivalent in experience).
  • •Experience with CRM tools such as Salesforce or Zendesk is a plus.
  • •Advanced organizational skills to manage multiple assignments simultaneously.
  • •Ability to work in a fast-paced, demanding environment and handle complex situations independently.
Experience:1+ yearsHealthcareDiagnosticsMolecular diagnosticsOncology
Education:Bachelor's
Skills:Organizational skillsCommunicationPresentationCustomer serviceProblem-solving
Languages:Spanish
Tech Stack:SalesforceZendeskCRMLIMS

Company Brief

BillionToOne
Develops molecular counting and sequencing technologies for precise genetic testing. Offers noninvasive prenatal tests and rare disease genomic assays to improve detection accuracy and reduce false positives for clinical and commercial labs.
Industry: Diagnostics
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Redwood City, United States
Founded: 2016
WebsiteLinkedIn