Client Services Associate I, Oncology

Serve as the front-line point of contact for physicians, oncology clinics, patients, and internal teams supporting oncology diagnostic tests. Resolve customer inquiries across phone, email, and web; provide information on technology, test status, costs, billing, and insurance; and maintain accurate documentation. Coordinate with the laboratory to ensure client data is complete and test results are delivered on time, while entering and qualifying records in CRM and LIMS and identifying issues and trends to improve processes.