EXECUTIVE ACCOUNT

Aon
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Orientación al servicio","Compromiso","Manejo de tiempo","Comunicación","Trabajo en equipo"]

Manage day-to-day client requests for Grupo de Mexicanos de GMM, including onboarding changes (altas, bajas, and recognition of seniority), tracking requests to final responses with the insurer, and supporting renewals. Perform platform follow-ups and remote chatbot tests with clients, analyze monthly GMM population databases for discrepancies, and handle life group claims documentation and updates. Conduct user sessions in person and/or via webinar.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
3 days ago

EXECUTIVE ACCOUNT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage day-to-day client requests for Grupo de Mexicanos de GMM, including onboarding changes (altas, bajas, and recognition of seniority), tracking requests to final responses with the insurer, and supporting renewals. Perform platform follow-ups and remote chatbot tests with clients, analyze monthly GMM population databases for discrepancies, and handle life group claims documentation and updates. Conduct user sessions in person and/or via webinar.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide direct client attention and advisory related to maintaining GMM population records (altas, bajas, changes, and seniority recognitions).
  • •Track client requests through final responses from the insurer, including activities configured in the Altas y Bajas platform and remote chatbot tests with clients.
  • •Analyze monthly GMM population databases; report and follow up on information differences with the insurer.
  • •Support the renewal process and conduct user presentations (presencial y/o webinar).
  • •Receive life group claims documentation, analyze it, update the processing report, and follow up with the insurer until the final response.

Key Requirements

  • •Licenciatura concluida (degree completed).
  • •1 año de experiencia en atención a clientes.
  • •Inglés intermedio.
  • •Deseables conocimientos en el ramo de GMM y vida.
  • •Manejo de Outlook y Excel avanzado (bases de datos y formulaciones), además de PowerPoint y Word.
Experience:Insurance
Education:Bachelor's
Skills:Orientación al servicioCompromisoManejo de tiempoComunicaciónTrabajo en equipo
Languages:English
Tech Stack:OutlookExcelPowerPointWordMicrosoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor