Counter Sales Associate- HVAC & Plumbing

Ferguson
Mississippi
Workplace: OnsiteFull timeUSD 17.8 - 24.9 hourlyFunction: SalesSkills: ["Communication","Customer service","Problem-solving","Organizational skills","Self-motivation"]

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers, engaging shoppers at the counter, by phone, and via email. Use deep product knowledge to recommend solutions, drive upsell and cross-sell opportunities, and provide accurate parts information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with Outside Sales, and help maintain a safe, organized counter and support inventory activities.

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Ferguson
Ferguson
1 week ago

Counter Sales Associate- HVAC & Plumbing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers, engaging shoppers at the counter, by phone, and via email. Use deep product knowledge to recommend solutions, drive upsell and cross-sell opportunities, and provide accurate parts information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with Outside Sales, and help maintain a safe, organized counter and support inventory activities.
Location: Mississippi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Use product expertise in plumbing, HVAC, and related items to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions accurately, manage special orders and follow-ups on back-orders/delivery timelines, and support inventory and organized counter operations.

Pay and Benefits

Salary: USD 17.8 - 24.9 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental LeaveAssociate Discounts

Key Requirements

  • •3-5 years of experience in customer service or sales
  • •Prior experience in plumbing/HVAC or related industry preferred
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions
  • •Strong communication skills for consultative selling and customer engagement
  • •Ability to lift up to 50 lbs and stand for extended periods
Experience:PlumbingHVAC
Skills:CommunicationCustomer serviceProblem-solvingOrganizational skillsSelf-motivation

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn