Customer Service Representatives

Sutherland
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving"]

Join Sutherland’s team in New Cairo as a Customer Service Representative for a Telecom account. Provide technical support and resolve customer issues in a professional, people-first environment. Work full-time on-site with English proficiency at B2 or above, and earn up to 20,800 EGP monthly (including KPI). Enjoy night shift allowance, wellness support, gym access, transportation coverage, and promotion eligibility after 6 months.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Representatives

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Join Sutherland’s team in New Cairo as a Customer Service Representative for a Telecom account. Provide technical support and resolve customer issues in a professional, people-first environment. Work full-time on-site with English proficiency at B2 or above, and earn up to 20,800 EGP monthly (including KPI). Enjoy night shift allowance, wellness support, gym access, transportation coverage, and promotion eligibility after 6 months.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries for a Telecom account and provide technical support.
  • •Meet KPI targets as part of performance requirements.
  • •Maintain a respectful, non-toxic customer service environment.
  • •Participate in on-site shift work (full-time, on-site).
  • •Support internal growth through promotion eligibility after 6 months.

Pay and Benefits

Salary: EGP 20,800 monthly
Perks:Commuter BenefitsNight ShiftGym MembershipLearning BudgetFree Therapy

Key Requirements

  • •Graduates and dropouts are welcome to apply.
  • •English proficiency at B2 or above is required.
  • •Provide technical support for a Telecom account.
  • •Previous experience is a plus.
  • •Military papers are required for males.
Experience:Telecommunications
Skills:CommunicationCustomer serviceProblem-solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor