1 day ago

Lead CSR/Teller - Northland-Columbus, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide excellent customer service and handle the most complex CSR duties with independent judgment. Follow bank risk appetite by identifying, assessing, managing, monitoring, and reporting risks, while maintaining confidentiality and ethical conduct. Support daily office operations, cash counts, FCA requests, and accurate balancing. Make consultative referrals to bankers and business partners, help train new Customer Service Representatives, and maintain up-to-date knowledge of retail policies and procedures.

Location: Columbus

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service, listen to customer needs, ask questions, and guide customers to meet their financial requirements.
•Provide follow-up on customer questions, resolve issues, and maintain clear, timely correspondence.
•Support operations including monthly cash counts, FCA request gathering/reporting, daily office responsibilities, and maintaining accurate balancing.
•Make consultative referrals to bankers and business partners using appropriate tracking tools during customer interactions and outreach.
•Maintain up-to-date knowledge of bank policies and procedures and assist in training newly hired Customer Service Representatives.

Key Requirements

•High school diploma/GED.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Extensive cash handling experience.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative, demonstrate sound judgment, and resolve problems while following established guidelines.

Education:High School

Skills:Customer serviceConfidentialityRisk awarenessSound judgmentTraining

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

1 day ago

Lead CSR/Teller - Northland-Columbus, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Columbus

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service, listen to customer needs, ask questions, and guide customers to meet their financial requirements.
•Provide follow-up on customer questions, resolve issues, and maintain clear, timely correspondence.
•Support operations including monthly cash counts, FCA request gathering/reporting, daily office responsibilities, and maintaining accurate balancing.
•Make consultative referrals to bankers and business partners using appropriate tracking tools during customer interactions and outreach.
•Maintain up-to-date knowledge of bank policies and procedures and assist in training newly hired Customer Service Representatives.

Key Requirements

•High school diploma/GED.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Extensive cash handling experience.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative, demonstrate sound judgment, and resolve problems while following established guidelines.

Education:High School

Skills:Customer serviceConfidentialityRisk awarenessSound judgmentTraining

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor