Avantor

1 month ago

B2B Customer Success Specialist- Equipment Services with German (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate end-to-end customer service for B2B partners in Equipment Services across the DACH region. Act as the central point for customers, technicians, EU admin teams and suppliers to ensure timely service delivery, manage orders and invoicing, and maintain high customer satisfaction in a hybrid role based in Bucharest.

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take full ownership of both internal and external customer partnerships and satisfaction, including in- and outbound calls to manage service orders and ensure complete and on-time service delivery
•Coordinate with EU teams, customers, field technicians, sales and suppliers, and collaborate with European peers on intervention requests
•Manage requests from quotation to invoicing and oversee interventions with subcontractors
•Coordinate and oversee instruments and contracts to ensure timely invoicing and service delivery
•Act as central point of contact to ensure timely interventions and high levels of customer satisfaction across the DACH region

Pay and Benefits

Perks:Paid LeaveBirthday DayMeal VouchersHealth Insurance

Key Requirements

•Bachelor’s degree with previous customer service experience is required
•Background in customer care or order management is a plus
•Fluency in German (min C1) and English (min B1) both verbal and written are required
•Excellent interpersonal and communication abilities
•Proficient in Microsoft Office including MS Excel; Knowledge of ERP/CRM systems (SAP C4C experience is a plus)

Experience:B2bEquipment servicesCustomer success

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingTeamworkOrganizational skills

Languages:GermanEnglish

Tech Stack:Microsoft ExcelSAP C4CERPCRM

Company Brief

Avantor

Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn

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Avantor

1 month ago

B2B Customer Success Specialist- Equipment Services with German (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take full ownership of both internal and external customer partnerships and satisfaction, including in- and outbound calls to manage service orders and ensure complete and on-time service delivery
•Coordinate with EU teams, customers, field technicians, sales and suppliers, and collaborate with European peers on intervention requests
•Manage requests from quotation to invoicing and oversee interventions with subcontractors
•Coordinate and oversee instruments and contracts to ensure timely invoicing and service delivery
•Act as central point of contact to ensure timely interventions and high levels of customer satisfaction across the DACH region

Pay and Benefits

Perks:Paid LeaveBirthday DayMeal VouchersHealth Insurance

Key Requirements

•Bachelor’s degree with previous customer service experience is required
•Background in customer care or order management is a plus
•Fluency in German (min C1) and English (min B1) both verbal and written are required
•Excellent interpersonal and communication abilities
•Proficient in Microsoft Office including MS Excel; Knowledge of ERP/CRM systems (SAP C4C experience is a plus)

Experience:B2bEquipment servicesCustomer success

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingTeamworkOrganizational skills

Languages:GermanEnglish

Tech Stack:Microsoft ExcelSAP C4CERPCRM

Company Brief

Avantor

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn