Assistant Front Office Manager

Choice Hotels
Salt Lake City
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Guest service","Leadership","Organizational skills","Critical thinking","Problem-solving"]

Support daily Front Office operations by ensuring exceptional guest service, overseeing key arrival areas, and helping lead team performance. Assist with front office strategy, budgeting, reporting, staffing schedules, and compliance with hotel policies. Coordinate with Sales, Catering, Housekeeping, and other departments for smooth housing activities. Lead recruitment, training, coaching, and employee engagement while driving 100% guest satisfaction through genuine hospitality.

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FursaFursa
Choice Hotels
Choice Hotels
1 month ago

Assistant Front Office Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 days agoStatus: Live

Job Summary

Support daily Front Office operations by ensuring exceptional guest service, overseeing key arrival areas, and helping lead team performance. Assist with front office strategy, budgeting, reporting, staffing schedules, and compliance with hotel policies. Coordinate with Sales, Catering, Housekeeping, and other departments for smooth housing activities. Lead recruitment, training, coaching, and employee engagement while driving 100% guest satisfaction through genuine hospitality.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage the operation of the front office and related areas, creating the first guest impression by supervising door, bell stand, parking, concierge, and front office areas.
  • •Develop and implement strategies and processes for front office and related departments to support service and financial goals.
  • •Participate in annual budget preparation, monitor performance, and take corrective actions as needed.
  • •Prepare and analyze reports, track status, and adjust schedules to maximize productivity based on forecasts.
  • •Recruit, train, coach, and develop front office team members while driving employee engagement and ensuring 100% guest satisfaction.

Pay and Benefits

Perks:Paid LeavePaid Holidays

Key Requirements

  • •Minimum one year in a supervisory or management front office position and previous management experience.
  • •High school diploma or GED required; bachelor degree preferred.
  • •Strong computer systems skills, including reservations and reporting systems, plus strong Microsoft Office skills.
  • •Strong organizational skills, critical thinking, problem-solving, and attention to detail.
  • •Willing to work a flexible schedule including weekends and holidays, and able to work in stressful, high-pressure situations.
Experience:Hospitality
Education:High School
Skills:Guest serviceLeadershipOrganizational skillsCritical thinkingProblem-solving
Tech Stack:Microsoft OfficeReservations systemsReporting systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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