Senior Rewards and Usage Manager - Hang Seng Bank(HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Stakeholder management","Influencing","Communication","Presentation","Ownership mindset"]

Lead the cards portfolio growth agenda by driving spend stimulation and receivables growth, with a focus on revolving balance and profitability. Design and deliver customer-centric programs to increase spending, utilisation, and revolving penetration, and manage customer lifecycle journeys for activation, optimisation, credit limit increases, and retention. Use customer behavior and portfolio performance insights to segment and prioritise initiatives, build KPI dashboards with data teams, and coordinate cross-functional execution with governance and risk partners.

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FursaFursa
HSBC
HSBC
1 day ago

Senior Rewards and Usage Manager - Hang Seng Bank(HK) (Mongkok, Kowloon, HK)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead the cards portfolio growth agenda by driving spend stimulation and receivables growth, with a focus on revolving balance and profitability. Design and deliver customer-centric programs to increase spending, utilisation, and revolving penetration, and manage customer lifecycle journeys for activation, optimisation, credit limit increases, and retention. Use customer behavior and portfolio performance insights to segment and prioritise initiatives, build KPI dashboards with data teams, and coordinate cross-functional execution with governance and risk partners.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead the cards portfolio growth agenda focused on spend stimulation and receivables growth, with emphasis on revolving balance growth to support profitability
  • •Design and deliver customer-centric programmes to increase spending, utilisation and revolving penetration, including campaigns and lifecycle-triggered initiatives
  • •Drive customer lifecycle strategies from early engagement and activation through utilisation optimisation, Credit Limit Increase (CLI) journeys, and retention/anti-attrition
  • •Use customer behaviour and portfolio performance insights to define segmented treatments and prioritise initiatives based on ROI and feasibility
  • •Coordinate cross-functional delivery and governance to ensure initiatives launch smoothly, meet regulatory and internal policy requirements, and realise benefits

Key Requirements

  • •University degree
  • •Extensive experience in credit cards portfolio management and customer lifecycle management
  • •Proven ability to drive spend and receivables outcomes through data-led programs, with disciplined uplift, ROI, and ongoing optimisation
  • •Solid understanding of cards portfolio commercial drivers and revenue model (spend, receivables, revolve rate, utilisation)
  • •Strong stakeholder management and influencing skills across risk and supporting teams, with excellent communication and presentation skills
Experience:Credit cardsPortfolio managementCustomer lifecycle managementData-led programsRewards and usage
Education:Bachelor's
Skills:Stakeholder managementInfluencingCommunicationPresentationOwnership mindset

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn