WPP

3 weeks ago

Workday Global HCM Support Lead

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead global support for Workday HCM, delivering a high-quality service to WPP People stakeholders. Own incident management, clear stakeholder communications, post-incident reviews, and root-cause follow-up to improve reliability and release quality. Plan and coordinate monthly local changes and bi-annual global releases, managing the end-to-end release lifecycle and cross-region prioritisation. Drive continuous improvement through release, communications, and user enablement and training.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead or coordinate incident management for Workday system issues, ensuring timely assessment, escalation, communication, and resolution.
•Provide clear stakeholder communications during incidents, including business impact, status updates, actions, and next steps.
•Support post-incident reviews, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processes.
•Plan and coordinate monthly local changes and bi-annual global releases, managing end-to-end release lifecycle activities including dependencies, readiness tracking, risk identification, alignment, and post-release review.
•Lead training and enablement activities, and drive continuous improvement across release management, communications, training, and incident response processes.

Key Requirements

•Strong experience delivering support services, release planning, and change coordination in a systems/technology environment.
•Experience managing senior stakeholders and working effectively across cross-functional, cross-region teams.
•Experience with incident management, including coordination, escalation, stakeholder communications, and follow-up actions.
•Strong judgement in prioritisation and decision support when balancing competing business and regional requirements.
•Ability to design or deliver training, guidance, or user enablement to support change adoption.

Skills:Stakeholder managementCommunicationPrioritizationOrganizational skillsContinuous improvement

Languages:English

Tech Stack:WorkdayWorkday HCM

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

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WPP