Guest Relations Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah
Abu Dhabi
Full timeFunction: Hospitality & Food ServiceExperience: 3-5 yearsEducation: bachelorsSkills: ["Problem-solving","Leadership","Team management","Communication","Service mindset"]

Manage guest relations for Jumeirah Saadiyat Island’s front office, delivering a professional welcome and ensuring consistent service standards. Partner with concierge and F&B teams to personalize guest experiences, recognize VIP needs, and resolve feedback and complaints with timely communication. Coordinate guest events and bookings across departments, promote brand and dining offerings, and mentor Guest Relations colleagues through on-the-job training while upholding high presentation and service standards.

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FursaFursa
Jumeirah
Jumeirah
1 week ago

Guest Relations Manager - Front Office - Jumeirah Saadiyat Island

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage guest relations for Jumeirah Saadiyat Island’s front office, delivering a professional welcome and ensuring consistent service standards. Partner with concierge and F&B teams to personalize guest experiences, recognize VIP needs, and resolve feedback and complaints with timely communication. Coordinate guest events and bookings across departments, promote brand and dining offerings, and mentor Guest Relations colleagues through on-the-job training while upholding high presentation and service standards.
Location: Abu Dhabi
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Provide a professional, engaging welcome to guests and ensure a smooth arrival experience while maintaining service standards.
  • •Collaborate with Guest Relations, Concierge, and F&B outlets to personalize experiences and identify VIPs or guests needing special attention.
  • •Handle guest feedback and complaints professionally, ensuring timely resolution and clear communication to management.
  • •Support the planning and coordination of guest events and bookings, executing details seamlessly across departments.
  • •Mentor and support Guest Relations colleagues through on-the-job training, leading by example and upholding presentation and service standards.

Pay and Benefits

Perks:Shared AccommodationHealth InsuranceLife InsurancePaid LeaveTravel Allowance

Key Requirements

  • •3-5 years of experience in a luxury hotel.
  • •Bachelor’s degree in hospitality or a relevant field.
  • •Intermediate to advanced proficiency with Microsoft Office programs.
  • •Strong problem-solving skills.
  • •Leadership and team management skills.
Experience:3-5 yearsLuxury hospitalityHospitality
Education:Bachelor's in Hospitality
Skills:Problem-solvingLeadershipTeam managementCommunicationService mindset
Tech Stack:Microsoft Office

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn