Senior Community Manager

Fivetran
Pennsylvania, Colorado
Workplace: RemoteFull timeUSD 130,068 - 162,585.5 annuallyFunction: Communications, PR & CommunitySkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Emotional intelligence"]

Lead digital engagement for the dbt Slack community, owning day-to-day operations and cultivating a welcoming, high-signal space for data practitioners worldwide. Partner with community leaders and internal stakeholders to evolve channel strategy, guidelines, and engagement programming. Build scalable moderation and support workflows, coach moderators, create content systems, and use community tooling and analytics to track health and outcomes, closing the loop with Product, Marketing, Support, and other teams.

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Fivetran
Fivetran
23 hours ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead digital engagement for the dbt Slack community, owning day-to-day operations and cultivating a welcoming, high-signal space for data practitioners worldwide. Partner with community leaders and internal stakeholders to evolve channel strategy, guidelines, and engagement programming. Build scalable moderation and support workflows, coach moderators, create content systems, and use community tooling and analytics to track health and outcomes, closing the loop with Product, Marketing, Support, and other teams.
Location: Pennsylvania, Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community to ensure a welcoming, high-signal experience worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop scalable moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Manage community tool stack and measure engagement/health metrics; surface community insights and close the loop with Product, Marketing, and Support.

Pay and Benefits

Salary: USD 130,068 - 162,585.5 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Time-offPaid SickParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •5+ years of experience in digital community management or online engagement in a global/distributed environment.
  • •Experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
  • •Ability to build and improve moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to de-escalate issues and encourage productive conversation.
  • •Experience using community tooling and analytics (e.g., Slack workflows, Common Room) to track engagement and drive improvement using KPIs.
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationEmotional intelligence
Languages:English
Tech Stack:SlackDiscordCommon RoomKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn