Bilingual Automotive Technical Specialist, Claim Resolutions (Remote)

Openlane
Saskatoon, Moncton, Brampton, Richmond
Workplace: RemoteFull timeCAD 28 - 33 hourlyFunction: Data Analytics & Business IntelligenceSkills: ["Communication","De-escalation","Conflict resolution","Negotiation","Teamwork"]

Investigate and resolve customer arbitration claims by verifying vehicle condition data from inspection reports, photos, and customer descriptions. Serve as a neutral technical expert to mediate disputes, communicate the technical basis for resolutions, and educate customers and internal teams. Use diagnostic and analytical skills to identify discrepancies, handle vehicle registration/liens/odometer disputes, and collaborate with inspection and quality control teams to improve policy and reduce goodwill loss.

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FursaFursa
Openlane
Openlane
6 hours ago

Bilingual Automotive Technical Specialist, Claim Resolutions (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Investigate and resolve customer arbitration claims by verifying vehicle condition data from inspection reports, photos, and customer descriptions. Serve as a neutral technical expert to mediate disputes, communicate the technical basis for resolutions, and educate customers and internal teams. Use diagnostic and analytical skills to identify discrepancies, handle vehicle registration/liens/odometer disputes, and collaborate with inspection and quality control teams to improve policy and reduce goodwill loss.
Location: Saskatoon, Moncton, Brampton, Richmond
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
  • •Investigate and resolve arbitration claims as a neutral technical expert.
  • •Maintain proactive, clear customer communication explaining the technical basis for resolutions.
  • •Translate customer issue descriptions into technical assessments for mechanical, cosmetic, and title-related concerns.
  • •Investigate issues related to vehicle registration, liens, and odometer disputes while using analytics to identify trends and improvement opportunities.

Pay and Benefits

Salary: CAD 28 - 33 hourly
Perks:Health InsuranceDentalVision401kRrspPaid LeaveLife InsuranceLong-term Disability

Key Requirements

  • •Bilingual in English and French, with the ability to interact with customers and colleagues in Quebec and other provinces (some may not speak French).
  • •2+ years of hands-on automotive experience (e.g., Service Technician, Service Advisor, Damage Estimator, or Body Shop).
  • •Available to work in the EST time zone from 8:30 AM–5:00 PM.
  • •Strong customer service and communication skills, including de-escalation and managing customer expectations.
  • •Proficiency using CRM software to manage customer interactions and maintain accurate records.
Experience:AutomotiveCustomer serviceDispute resolutionArbitration
Skills:CommunicationDe-escalationConflict resolutionNegotiationTeamwork
Languages:EnglishFrench
Tech Stack:CRM softwareGoogle SuiteSlack

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn