Zscaler

3 months ago

Senior Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Technical Success Manager based in Germany, serving in the Customer Success organization to guide post-sales customers through their Zero Trust journey. You’ll provide expert technical guidance, manage complex escalations, develop adoption and risk mitigation plans, build strong relationships with key stakeholders, and contribute to knowledge assets and best practices for public sector deployments within Zscaler’s cloud security platform.

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
•Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
•Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
•Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
•Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement OptionsIn-office Perks

Key Requirements

•5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
•5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
•Strong communication and presentation skills with the ability to influence internal and external decisions
•Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
•Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Experience:5+ yearsCloud securityEnterprise softwarePublic sector

Skills:CommunicationLeadershipProblem-solving

Certifications:CISSPCCNPCCIENetwork+AWSGoogleMicrosoft

Languages:English

Tech Stack:CloudNetworkingSecuritySD-WANMPLSSWGDLPVPNCASBCISSPCCNPCCIENetwork+

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

3 months ago

Senior Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
•Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
•Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
•Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
•Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement OptionsIn-office Perks

Key Requirements

•5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
•5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
•Strong communication and presentation skills with the ability to influence internal and external decisions
•Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
•Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Experience:5+ yearsCloud securityEnterprise softwarePublic sector

Skills:CommunicationLeadershipProblem-solving

Certifications:CISSPCCNPCCIENetwork+AWSGoogleMicrosoft

Languages:English

Tech Stack:CloudNetworkingSecuritySD-WANMPLSSWGDLPVPNCASBCISSPCCNPCCIENetwork+

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn