CRM Data and Customer Analyst

Jimmy Choo
London
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 2-4 yearsSkills: ["Analytical skills","Problem-solving","Attention to detail","Data visualization","Communication"]

Use customer analytics to shape and optimize customer strategy, supporting revenue growth, improved engagement, and a better client experience. Partner with CRM, Clienteling, Marketing, Digital, and regional teams to turn business questions into actionable insights. Build and maintain dashboards for global and regional CRM campaigns, measure CRM initiative impact, and use segmentation and predictive modelling to identify growth opportunities.

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Jimmy Choo
Jimmy Choo
1 month ago

CRM Data and Customer Analyst

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Last checked: 8 hours agoStatus: Live

Job Summary

Use customer analytics to shape and optimize customer strategy, supporting revenue growth, improved engagement, and a better client experience. Partner with CRM, Clienteling, Marketing, Digital, and regional teams to turn business questions into actionable insights. Build and maintain dashboards for global and regional CRM campaigns, measure CRM initiative impact, and use segmentation and predictive modelling to identify growth opportunities.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance.
  • •Measure and communicate the business impact of CRM initiatives and customer programmes.
  • •Develop and maintain dashboards to monitor Global and Regional CRM campaign performance and recommend ways to increase ROI.
  • •Support qualitative and quantitative research to understand customer behaviour and preferences.
  • •Use customer segmentation and predictive modelling to identify growth opportunities and drive revenue, partnering with CRM, Clienteling, Marketing, Digital, and regional teams.

Key Requirements

  • •2–4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role.
  • •Strong analytical skills working with large, complex data sets.
  • •Proficiency with Excel and PowerPoint.
  • •Experience with SQL and data visualization tools (e.g. Tableau, Power BI).
  • •Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.
Experience:2-4 yearsCRM AnalyticsCustomer InsightsBusiness IntelligenceMarketing AnalyticsRetailFashionLuxury
Education:
Skills:Analytical skillsProblem-solvingAttention to detailData visualizationCommunication
Languages:English
Tech Stack:ExcelPowerPointSQLTableauPower BI

Company Brief

Jimmy Choo
British luxury fashion brand known for high-end shoes, handbags, and accessories, founded by designer Jimmy Choo. Operates globally as part of a larger publicly listed fashion group, with a presence in retail, wholesale and e-commerce.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1996
WebsiteLinkedIn