Consumer Banking Performance Manager

FB Financial
Nashville
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 7+ yearsSkills: ["Analytical thinking","Data-driven decision-making","Strategic planning","Collaboration","Communication","Influencing"]

Develop and execute retail banking performance strategies that drive sales, customer growth, and satisfaction across the branch network. Partner with Retail Area Directors to identify performance gaps, coach execution, and translate market insights into actionable plans. Use sales metrics, customer behavior, and trends to build dashboards and KPIs for field monitoring. Collaborate with marketing, operations, product, and training teams, support channel and segmentation initiatives, and present recommendations to senior leadership.

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FB Financial
FB Financial
2 days ago

Consumer Banking Performance Manager

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Last checked: 49 minutes agoStatus: Live

Job Summary

Develop and execute retail banking performance strategies that drive sales, customer growth, and satisfaction across the branch network. Partner with Retail Area Directors to identify performance gaps, coach execution, and translate market insights into actionable plans. Use sales metrics, customer behavior, and trends to build dashboards and KPIs for field monitoring. Collaborate with marketing, operations, product, and training teams, support channel and segmentation initiatives, and present recommendations to senior leadership.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Develop and implement sales and customer experience strategies aligned to business goals and market conditions.
  • •Identify opportunities for revenue growth, client acquisition, and relationship deepening to drive retail performance.
  • •Partner with Area Directors to support sales plan execution and performance coaching strategies.
  • •Analyze sales performance metrics, client behavior, and market trends to create actionable, data-driven insights.
  • •Lead performance dashboards and KPI tracking mechanisms to monitor field performance and inform senior decision-making.
Travel: Medium travel

Key Requirements

  • •7+ years of experience in strategy, sales leadership, Financial Center Management, business planning, or performance management, ideally in banking or financial services.
  • •Strong analytical capabilities with comfort working with sales performance data, KPIs, and forecasting tools.
  • •Proven ability to turn insights into executable strategies and drive measurable results.
  • •Excellent collaboration and communication skills, with experience influencing at all levels of the organization.
  • •Knowledge of banking products, sales processes, and retail distribution is highly preferred.
Experience:7+ yearsBankingFinancial services
Skills:Analytical thinkingData-driven decision-makingStrategic planningCollaborationCommunicationInfluencing
Tech Stack:KPIsDashboardsForecasting tools

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website